Lulama Ngidi

Provided customer support for a collections process, handling customer inquiries and resolving issues through effective communication. Managed call handling workflows, verified and updated records, and supported administrative tasks to keep cases organized. Escalated complex complaints to the next support level when needed.

Handled inbound customer calls and applied correct telephone etiquette while assisting with general support requests. Scheduled appointments and coordinated meetings, keeping customer communication organized and accurate. Managed customer email correspondence and maintained records to support ongoing case handling.

Handled customer service requests by answering calls and assisting with troubleshooting when technical queries were raised. Resolved customer concerns using conflict resolution techniques and structured communication. Maintained customer records and supported accurate issue handling throughout the workflow.

Started employment after completing matric and worked as a cashier. Supported daily retail/customer transactions and built foundational workplace experience. Developed practical skills for handling tasks responsibly in a customer-facing environment.