Luvern Bindeman

Managed the full accounts receivable and credit control cycle, focusing on debtor management and timely collections. Performed customer credit assessments, credit vetting, and credit limit reviews for new and existing customers. Followed up on overdue accounts, processed payment allocations and remittance advice, and handled debtor reconciliations and account queries. Processed credit notes and requests while monitoring debtor ageing and ensuring compliance with internal credit policies.

Owned collections and reconciliation for a portion of the company’s debtor portfolio, including credit risk analysis, evaluation, and credit vetting. Produced monthly debtor forecasts and collection projections, improving collection performance and meeting forecast targets. Managed retention debtor claims for construction customers, allocated receipts on the Pastel system, and prepared debtor ageing reports and reconciliations. Resolved client queries and maintained compliance with internal procedures.

Worked in a high-volume call centre environment, handling more than 2,000 calls per day. Conducted screening as part of call operations and managed customer interactions in line with call centre procedures. Maintained consistent performance within a fast-paced workload.

Handled reception and front-office administration and supported day-to-day office operations. Managed debtor collections and processed client invoices. Performed general administrative tasks and supported account follow-ups.