Manish Tanwar

Delivered competency-based training programs covering communication, life skills, professional ethics, and workplace readiness for youth, with emphasis on women’s workforce entry. Designed and facilitated induction and onboarding frameworks and supported structured program delivery. Tracked post-training effectiveness and placement outcomes, reporting impact and ROI to leadership.

Led the annual L&D strategy including induction, refresher, compliance, and behavioral/sales training for large frontline sales and relationship teams. Conducted training needs analysis and redesigned modules based on performance gaps, improving sales conversion. Maintained training MIS dashboards and regional schedules, and evaluated effectiveness using assessments and field observations.

Designed and delivered technical, operational, and customer-service excellence training for partner workshop networks. Conducted network-wide training needs analysis and developed modules targeting soft skills and customer interaction gaps. Managed external training partners and vendor agreements to support capability building.

Led dealer onboarding and induction, delivering behavioral and performance coaching to dealer sales teams to meet quarterly targets. Monitored KPIs such as volume, conversion, and profitability, and drove continuous-improvement training based on performance data. Coordinated with regional leadership to align training activities with business goals.

Owned learning and development strategy and annual training plans for petroleum retail networks, supporting thousands of frontline staff. Developed SOP manuals and e-learning and created curricula for HSE and soft skills aligned to safety and regulatory requirements. Conducted training needs analysis and ROI/impact evaluation, including train-the-trainer programs and state-level coordination.

Delivered consultative selling and performance training focused on negotiation and objection handling for dealer sales teams across multiple automotive categories. Coached team members using competency-based performance approaches while supporting achievement of sales targets. Contributed to training delivery across regions and stakeholders tied to dealer performance.

Provided technical training and service support to dealers and retail partners, including onboarding of new channels through structured orientation. Coached teams on consultative selling and customer retention and supported forecasting and performance target setting. Focused on improving service readiness and sales performance through dealer enablement.

Trained dealership sales teams on product knowledge, consultative selling, objection handling, and customer experience. Improved conversion rates through structured training and coaching. Built training modules for sales processes and customer test-drive protocols and supported product launches and customer education events.