Manisha Yadav

Managed billing for Microsoft Surface devices and supported warranty upgrades using SAP SCM. Coordinated with warehouses for delivery scheduling and invoice handling. Worked with business partners to resolve queries and prepared billing sheets and invoices. Onboarded new partners to expand business coverage.

Edited and reviewed content for a social media client. Trained users on the HALO tool based on requests received through the SRT tool. Monitored delivery against client SLA commitments and maintained quality standards of output.

Provided inbound customer service to maintain satisfaction and loyalty. Worked toward SLA targets across both quality and quantity requirements. Handled issues related to billing, activation, and network services, and communicated plan details and complaint updates to customers.

Processed refunds including PNR refunds, evaluation refunds, and web refunds. Ensured tasks were completed according to ISO requirements while meeting SLA targets. Followed defined workflows to handle refund-related cases end to end.