Maya Nicholson
Executive Assistant
11years of work
MiddleData Scientist
C2English
Bachelor’sXavier University of Louisiana
Overview
Healthcare and customer service operations professional with experience coordinating patient intake, insurance/authorization support, scheduling, and confidential records management. Also has ongoing experience in high-volume member services and travel coordination, including client support, reservations, and issue resolution. Strong administrative workflow orientation across phone, email, and documentation-driven processes.
Timeline
Patient Intake and Administrative Coordinator
·
Middle
Randy D. Proffitt, MD LLC
·
Full-Time
Coordinated patient intake, scheduling, and follow-ups for procedures, including managing preoperative consents and postoperative documentation. Handled insurance eligibility checks, referrals, and prior authorizations by submitting required paperwork and confirming coverage details. Maintained accurate electronic records and confidential health information, while communicating with hospitals, insurers, pharmacies, providers, and patients. Managed phone, message, and secure-email workflows and resolved routine software and document-processing issues.
Xavier University of Louisiana
Bachelor's Degree ·
Biology, Concentration in Public Health
Member Services Representative
·
Middle
Planet Fitness
·
Full-Time
Provided customer support for membership, billing, payments, and account inquiries in a high-volume front-desk environment. Managed daily front-desk operations, addressed transactional issues, and updated member records. Explained membership policies and service options while supporting retention and positive customer experiences through phone, email, and in-person interactions.
Travel Agent
·
Middle
Archer Travel Services
·
Full-Time
Supported client onboarding by conducting travel research and preparing reservations and itineraries. Managed changes to bookings, coordinated with vendors, and handled travel documentation and payment processing. Resolved issues that arose before or during trips by coordinating communication between clients and service providers.
Bookseller
·
Middle
Barnes & Noble
·
Full-Time
Assisted customers with product selection, subscription-related questions, and general service needs in a fast-paced retail store. Processed customer transactions and supported day-to-day operations at the sales floor. Provided help with membership and service inquiries to maintain a positive customer experience.
Front Desk Manager
·
Lead
Stretch Zone
·
Full-Time
Oversaw scheduling and front-desk operations, including management of client accounts and day-to-day service workflows. Coordinated documentation and addressed customer concerns to ensure smooth service delivery. Maintained a focus on organization, responsiveness, and issue resolution in a client-facing setting.
ADA Greeter
·
Middle
ASM Global
·
Full-Time
Provided accessible guest support by coordinating accommodations and assistance as needed. Served as a liaison between guests, event operations, and security teams to support smooth event entry and experience. Focused on accessibility needs and responsive support in a live events environment.
Electronic Files Manager
·
Lead
House Call LLC
·
Full-Time
Maintained electronic medical records, including provider schedules and documentation requests. Supported patient account updates and handled confidential health information with appropriate care. Coordinated routine records management tasks to help ensure timely processing and internal organization of medical documentation.
Job preferences
- Work permits
- United States
- Citizenship
- United States
- Salary
- from $80k per year
- Employment type
- Full-Time
- Locations
- New Orleans, Denver, Las Vegas
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