Michael Nunes

Support Specialist

8years in support

11years in tech

8years leading teams

22years of work

Overview

IT professional with long-term experience across IT service delivery, onsite support leadership, and remote Level 1 support for a Canvas learning management system. Worked as an infrastructure consultant administering Active Directory and automated SQL backups, and has project management experience using Agile and Scrum. Also has prior IT roles supporting enterprise connectivity, endpoints, and business applications across multiple environments.

Timeline

L1 Remote Support Engineer (Contract) · Middle

Construct · Contractor

Jun 2020 to Present 6 Years 5 Months Partially remote

Provided Level 1 support for the Canvas learning management system, handling issues through documented case management. Coordinated with colleagues across remote collaboration tools to resolve incidents and escalate to Level 2 when needed. Maintained service quality and clear communication for multiple simultaneous support cases.

Slack

IT Service Delivery Manager · Lead

EOH (iOCO) · Full-Time

Sep 2022 to Apr 2025 2 Years 7 Months Edenvale In office

Managed client requirements delivery while overseeing budgets and maintaining high customer satisfaction. Designed technical solution options and architectural approaches to improve system performance and reliability. Coordinated progress updates and proactively identified risks and concerns, providing technical leadership to cross-functional teams.

IT Support Onsite Team Lead · Lead

EOH (iOCO) · Full-Time

Mar 2019 to Sep 2022 3 Years 6 Months In office

Led an IT engineering team delivering onsite hardware and software support, including installation, troubleshooting, and maintenance. Managed user access administration and endpoint security controls for a network supporting over 1000 users. Oversaw backup and restoration for critical data and supported printers, mobile devices, routers, and server-related issues.

IT Support Technician · Middle

Oryx IT Solutions · Full-Time

Jan 2017 to Feb 2018 1 Year 1 Month In office

Delivered hardware and software support, including operating system and application installation, troubleshooting, and maintenance. Administered user access and provided training and support to improve device and software usage while maintaining security. Conducted network configuration work such as router setup and supported desktop and server issues both onsite and remotely.

IT Infrastructure Consultant · Middle

One Point Hosting · Full-Time

Sep 2015 to May 2016 8 Months In office

Administered IT infrastructure covering servers, email, wireless, VoIP, antivirus, and Active Directory to improve reliability and user satisfaction. Implemented automated SQL backup solutions and managed Office 365 environments to support data integrity across multiple networks. Conducted user training, access control support, and maintained oversight of CCTV systems for improved security operations.

Active Directory

SQL

Helpdesk Engineer · Middle

UCSTS · Full-Time

Feb 2014 to Apr 2014 2 Months In office

Provided IT support for point-of-sale software to ensure transaction processes ran smoothly across retail locations. Troubleshot network and ADSL connectivity issues, logging and escalating incidents when required. Delivered timely remote assistance to minimize disruption to business operations.

Project Manager · Lead

FOXit · Full-Time

Oct 2011 to Apr 2012 6 Months In office

Managed full project delivery lifecycle while coordinating between management and development teams to meet objectives. Applied Agile and Scrum practices to improve project execution and monitored compliance with service-level commitments. Maintained project documentation accuracy through EPM and timesheet tracking.

Agile

Scrum

Operations Manager · Lead

Johannesburg Technologies · Full-Time

Feb 2011 to Oct 2011 8 Months In office

Owned project planning and execution activities including budgeting, timeline definition, and quality control. Managed network installations and provided customer support, acting as the primary liaison with clients. Assessed and managed project risks to support delivery and strengthen customer relationships.

IT Technician · Middle

DHL Global Forwarding · Full-Time

Feb 2008 to Jan 2011 2 Years 11 Months In office

Performed audits of IT software and procedures to improve network reliability and scalability for users across remote sites. Managed IT project planning, scheduling, and reporting while maintaining connectivity and minimizing downtime. Supported mobile integration and application services to improve operational continuity during logistics operations.

IT Technician · Middle

Easyway Towing UTASA · Full-Time

Jan 2004 to Jan 2008 4 Years In office

Administered IT hardware, software, and procedures to improve network reliability and dispatch/fleet management efficiency. Implemented a computerized call-taking system with monthly reporting and provided client support and training. Supported customer relations management and contributed to smoother operational workflows through IT process improvements.

Technical skills

SQL

Cybersecurity

Active Directory

DevOps

DNS

Job preferences

Work permits: South Africa
Employment type: Full-Time

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