Michelle Low

Led the month-end close process and implemented workflow improvements to significantly reduce closing timelines. Managed end-to-end revenue recognition and supported financial reporting for corporate leadership and shareholders. Oversaw billing and collections for the agency’s largest client and supported invoice finalization to improve cash flow. Participated in planning and discussions for an enterprise system migration with a third-party vendor.

Managed a client portfolio with recurring monthly revenue and delivered stakeholder reporting and strategic recommendations. Reviewed client and OEM invoices to prevent billing errors and revenue loss. Coordinated daily with internal account managers to ensure campaigns launched accurately and on time.

Supported client strategy directors with internal reporting review, budget approvals, and account reconciliations for accurate client reporting. Streamlined budget approval workflows and improved internal reporting processes to reduce turnaround times. Maintained client satisfaction by aligning strategies with client objectives and resolving issues quickly.

Handled high-volume billing accuracy for a major agency client to ensure reliable revenue flow. Supervised a team of two billing specialists, overseeing daily operations and reconciliation reviews. Improved payment cycles by coordinating collections and resolving billing disputes while helping restructure the billing workflow to reduce inefficiencies.

Managed a remote cash application team and ensured timely posting of payments to support improved cash flow. Reduced reconciliation variances by performing daily bank reviews and completing month-end processes. Strengthened order-to-cash operations through process enhancements in partnership with senior management.

Processed payroll for 150+ employees and reduced errors in commission statements through detailed reviews. Completed month-end reconciliations and journal entries for controller evaluation. Oversaw accounts payable operations, including vendor payments, and supported weekly accounts receivable billing and reconciliation.

Improved accounts payable turnaround by identifying and correcting recurring process bottlenecks while meeting vendor payment schedules. Managed weekly accounts receivable billing to ensure accurate reconciliations and timely invoicing. Ensured SOX compliance through quarterly audits and maintained internal controls while resolving account issues and processing refunds.