Mihailo Isakovic

Worked on a reporting centralization initiative focused on Signed-to-Live operations. The goal was to consolidate reporting so stakeholders had clearer operational status and performance visibility. Leveraged analytics and BI reporting practices to support more consistent operational tracking.

Developed and delivered weekly Tableau dashboards and reporting to centralize operational insights for infrastructure and business teams. Replaced manual Excel maintenance with automated Tableau solutions, improving forecasting and delivery predictability by 20–30%. Built a risk identification and monitoring framework for customer installations using historical analysis and standardized tracking. Collaborated with engineering and BI teams to validate calculations, standardize KPIs, and strengthen reporting governance, while mentoring new team members.

Created interactive Tableau dashboards and Excel reporting for the infrastructure organization to improve reporting visibility, KPI monitoring, and data quality. Built portfolio reporting, forecasts, and action trackers and introduced RAG-style reporting to reflect operational priorities. Produced analysis intended for data-driven decisions by senior management and supported cross-team reporting modernization efforts.

Led a fiber-deployment support team by allocating tasks, monitoring performance, and improving day-to-day workflows. Set quarterly KPIs to track delivery outcomes and coordinated support activities to ensure operational follow-through. Consolidated operational inputs to support management reporting and delivery performance reviews.

Provided ongoing customer care and sales support, resolving enquiries and complaints. Recommended relevant products based on customer needs and service context. Monitored for possible fraud indicators during customer interactions.

Handled customer inquiries and complaints as part of operations support. Supported product recommendations and identified potential fraud signals using available operational and customer data. Coordinated follow-up actions to resolve issues and support smoother service delivery.

Coordinated delivery portfolios across departments and consolidated operational data for management reporting. Supported governance of ongoing reporting needs by aligning stakeholders on calculation and KPI outputs. Focused on improving operational coordination to strengthen visibility and decision-making across teams.

Provided customer support and handled inquiries related to products and services. Managed complaints and supported customer-facing processes to improve issue resolution outcomes. Assisted with sales-related customer interactions and recommendations based on customer needs.