Mohammed Altaf

Managed multidisciplinary AI data operations across analytics, validation, tagging, extraction, and labeling teams for healthcare, insurance, and legal-tech programs. Owned portfolio planning and backlog prioritization across multiple customer engagements and delivery constraints. Led transition, hypercare, and stabilization activities with clients and internal stakeholders to ensure readiness and smooth handover to BAU operations. Drove customer onboarding and operational enablement for 50+ customers through structured training and SOP-aligned workflows.

Led US healthcare process migrations and scaling across multilingual voice and data operations, ensuring stable BAU after transitions. Owned end-to-end healthcare claims operations including enrollment, submission, adjudication, benefits administration, reconciliation, and medical documentation for FEP and Blue Cross Worldwide customers. Strengthened operational governance aligned with healthcare compliance and information security requirements. Improved multilingual workflows and performance through continuous improvement programs, governance cadences, and quality review frameworks.

Built daily MIS reporting workflows for mutual fund and insurance retail operations by consolidating platform data into cluster-wise summaries for management review. Coordinated recurring reporting processes for commissions, volumes, and account openings across cluster and branch levels. Managed registrar-file processing by downloading, validating, and uploading files into the Wealth Management System from external platforms. Improved data accuracy and reporting consistency by validating inputs across multiple sources and maintaining structured MIS records.