Mohd Ali

Provided IT administration and helpdesk support for end-user systems and peripherals. Installed and maintained operating systems and physical/virtual environments, including printers and related hardware. Managed security updates, firewalls, and monitoring for unauthorized access or cyber threats, and set up backup policies with restore testing. Also handled daily billing and cash drawer operations, including itemized receipts and reporting.

Implemented and supported a range of ELV and security systems and related infrastructure, including CCTV, time and attendance, access control, kiosks, visitor management, asset management, and master clock systems. Deployed and supported software components connected to these solutions. Coordinated with clients to understand requirements and ensure correct system setup on-site.

Installed and configured software, hardware, and network components for IT infrastructure. Monitored system performance and troubleshot hardware/software issues to maintain stability. Supported IT security and ensured efficient operation of the network and systems.