Monica Aziz

Managed donor and sponsorship income growth for assigned regions (UK, Gulf, and international) through targeted donor engagement and partner coordination. Represented the organization during events and international outreach visits, and supported sponsor visits with logistics and accompaniment when needed. Prepared weekly reporting on income and donor activity using Salesforce, Power BI, and Excel, and coordinated with finance for statement processing and donor-related support including tax receipts and donation follow-ups.

Translated and reviewed correspondence between sponsors and sponsored children, ensuring accuracy and alignment with organizational policies. Captured cultural context to maintain clarity and appropriateness in donor-child communications. Processed sponsor-related records at high daily volume while maintaining quality checks before delivery.

Provided translation and proofreading services for multiple client projects such as books, podcasts, and series. Worked with external translation service providers and ensured translated content matched the source meaning and formatting needs. Supported multi-client workflows with turnaround focused on delivery readiness.

Created or amended customer travel bookings for customers and travel agents while supporting service quality. Ensured updates complied with relevant travel industry rules for the assigned region. Handled requests to meet customer needs and maintain accurate booking information.

Worked with a team to translate a book, contributing a substantial portion of the overall translation work. Produced translation output aligned with the project scope and team process. Delivered work amounting to a large page count during the engagement period.

Assisted British customers and travel agents with travel bookings via phone support, coordinating with an overseas team when needed. Maintained accurate records and followed TUI policy requirements and relevant travel advice guidelines. Focused on resolving booking inquiries while ensuring compliance during customer interactions.