Monica Lattimer

Owned and managed a direct-sales business, overseeing a team of independent consultants. Handled client acquisition and relationship management to support market presence and revenue growth. Conducted ongoing sales operations remotely as part of business execution. Managed business responsibilities across business development, customer relationships, and team oversight.

Co-led logistics and coordination for the Waterbury Innovation, Sustainability & Health Festival, covering venues, vendors, community partnerships, communications, and day-of execution. Built relationships with city officials and regional community organizations and supported K-12 to college engagement for students. Managed budget forecasting, expense tracking, and vendor negotiations to deliver the event within an adjusted budget. Analyzed post-event outcomes to identify operational improvements for future editions.

Provided operational and program leadership for the Waterbury campus food pantry, including program planning, purchasing, staffing, inventory, and partnership development. Wrote and managed grant-funded initiatives as principal investigator and maintained reporting based on program data to guide improvements. Expanded service capacity by implementing new refrigerated locker operations within the CT Foodshare network. Led student staffing coordination and program execution across ordering, rotation, outreach, training, and assessment.

Provided campus-wide operational leadership for UConn Waterbury as the sole dedicated operations resource. Coordinated day-to-day administrative operations across multiple campus buildings and event-related logistics for internal and external audiences. Managed space allocation, access coordination, procurement-related operational needs, and cross-functional planning with IT, Facilities, Public Safety, vendors, and landlords. Developed operational workflows and standard operating procedures using institutional systems.

Coordinated renovations, space planning, and operational needs across campus buildings and the parking garage. Supported campus security and access operations for students, faculty, and staff and served as a liaison to senior leadership and external partners. Evaluated workflows and revised SOPs to improve consistency, efficiency, and service delivery. Supervised special payroll staff and student workers and aligned operational priorities with changing needs.

Operated and monitored PSAP communications equipment, including NG911 systems, and managed simultaneous emergency dispatch workflows. Researched and provided confidential information using institutional message and records systems. Validated records to support compliance and preparation for FBI audits. Supervised new dispatchers during training and supported operational readiness and procedures.

Managed end-to-end operations including strategy, finance, staffing, and customer relationship management. Supervised employees and volunteers and delegated responsibilities across event departments. Negotiated vendor costs and planned event layouts to support delivery. Promoted events through multiple media channels to drive attendance and engagement.

Developed and executed global launch plans, including implementation packages for new offerings. Supervised temporary and part-time employees and coordinated work to support project timelines. Conducted research activities and used statistical analysis to expand product lines and identify growth opportunities. Coordinated across departments to translate research findings into initiatives that supported revenue growth.

Managed advertising campaigns by prioritizing orders and implementing systems to improve execution processes. Tracked delivery performance using metrics such as traffic and impressions and adjusted campaign handling based on trends. Produced training and informational materials by writing and compiling data. Delivered presentations and training across multiple markets for national agencies.

Produced inventory reports and communicated availability updates to the sales team. Supported a multi-system transition of advertisements into a modern content management platform. Calculated budget-related percentages, reconciled accounts, and investigated discrepancies to maintain accurate sales records. Coordinated day-to-day sales support activities for the newsroom advertising workflow.

Researched and compiled data used to create marketing presentations, one-sheets, and spreadsheets. Supported analytical preparation for communication and sales enablement materials. Organized information to support internal training and informational planning needs. Contributed to presentation content development for marketing stakeholders.