Myles Ragsdale

Provide enterprise IT and application support across Microsoft 365, identity platforms, endpoints, remote access, and regulated pharmaceutical systems. Troubleshoot account, authentication, Windows, hardware/software, network, and VPN-related issues, coordinating complex escalations with technical teams and vendors. Manage onboarding and offboarding activities, including access provisioning and application permissions via Microsoft Entra ID and Okta. Administer Veeva Vault applications (including PromoMats, MedComms, and RIM) and support Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.

Deliver regulated-environment service desk and technical support for enterprise users across multiple departments. Diagnose and resolve incidents involving hardware, software, Windows, Microsoft 365, application access, networking/connectivity, and remote-access issues. Handle incident and service request workflows using tickets, email, and phone while documenting troubleshooting steps, outcomes, and escalations in line with ITSM standards. Support onboarding and offboarding tasks including account setup, access provisioning, software deployment, and workstation preparation.

Provide hands-on technical support for computers and related consumer devices, including installation and configuration of hardware and software. Diagnose issues and implement fixes while clearly explaining solutions to non-technical customers. Coordinate with other technicians to support installations and ensure successful outcomes for supported devices and connected peripherals.