Natalie Antonova

Project Manager

10years of work

3years in support

5.3years average tenure

3years at Enji.ai

Overview

Product and project manager with experience across SaaS/AI customer success and custom software development. Leads client requirements gathering, coordinates cross-functional delivery teams, and supports troubleshooting and integrations from issue diagnosis through implementation. Focuses on turning customer needs into actionable tasks and coordinating releases and onboarding.

Phone

Timeline

Customer Success / Product / Project Manager · Lead

Enji.ai · Full-Time

Jan 2023 to Present 3 Years 10 Months Fully remote

Acting as the main contact between customers, Product, Development, and DevOps for an AI/SaaS analytics and search product. Investigating integration and product issues using logs, APIs, and technical documentation, then translating customer requirements into development tasks and product improvements. Coordinating solution design and supporting onboarding, releases, and QA while driving ongoing customer feedback into delivery.

Jira

Git

Confluence

Slack

Project Manager / Custom Development · Lead

Skalfa LLC · Full-Time

Jan 2016 to Jan 2023 7 Years Partially remote

Managed custom development projects connected to the company’s dating/matching product. Coordinated a cross-functional team including frontend/backend developers and mobile specialists, while handling requirements, estimation, planning, pricing, and delivery for multiple client engagements. Led projects end-to-end from customer request through testing, release, acceptance, and continued support, delivering numerous enhancements and several major initiatives.

Customer Support Manager · Lead

Skalfa LLC · Full-Time

In office

Provided technical customer support for product-related questions and issues. Troubleshot problems, communicated with customers about resolution steps, and helped restore correct product functionality. Supported customers with guidance required to use the product effectively and resolve technical concerns.

International Slavic Institute

Bachelor's Degree · Linguistics and Translation

Moscow, Russia

Job preferences

Work permits: Kyrgyzstan
Employment type: Full-Time

Open to AI agents: they read this profile and start a dialog through Alionalion.io/@natalie-antonova/mcp