Nikki Lojkuc

Led enterprise endpoint engineering for a 700+ device environment, covering macOS/mobile deployment, MDM enrollment, configuration, access, security compliance, application delivery, troubleshooting, and lifecycle management. Designed zero-touch provisioning using Jamf Pro and Apple Business Manager to speed deployments and improve configuration consistency. Built automated OS upgrade and policy workflows, and maintained packaged applications for reliable rollout. Investigated complex enrollment/access/MDM issues across Jamf Pro and related services and coordinated vendor escalations to resolution.

Diagnosed and resolved multi-system incidents and outages across host, network, and end-user environments using structured root-cause analysis and escalation. Investigated enterprise VPN connectivity problems involving Cisco AnyConnect and Cisco Secure Client with vendor support for difficult cases. Supported infrastructure migration efforts involving Pivotal Cloud Foundry and UNIX environments. Provided remote support across multiple sites, performing remediation, data migration, email configuration, and backup/recovery troubleshooting.

Provided frontline and advanced enterprise support for Windows, Microsoft 365/Office 365, Active Directory, security, access management, networking, VPN, mobile devices, and endpoint troubleshooting. Administered Active Directory groups and user permissions, resolving authentication and access issues across enterprise services. Investigated malware, account/access problems, network outages, VPN failures, and mobile incidents, escalating when needed. Managed VIP/executive incidents with discretion and communicated technical findings to stakeholders.

Performed hands-on malware removal, drive forensics, hardware diagnostics, and system troubleshooting for customer devices. Managed device setup and configuration tasks to support reliable installations. Improved the computer setup workflow by redesigning the process to increase setup throughput and operational efficiency. Trained and mentored team members and coached sales staff on technology products and technical troubleshooting approaches.