Pavan Kumar

Managed day-to-day HR operations and administration, keeping employee records accurate and updating HR systems for hires, leavers, and other employee changes. Supported payroll processing through a computerized system and generated payslips and related pay and attendance reports. Built HR MIS for management reviews (including late-coming and absenteeism), maintained recruitment tracking, handled full & final settlements, and supported internal and external audits with required HR documentation.

Coordinated operations across the insurance vertical, ensuring timely completion of operational and documentation tasks. Maintained HR/MIS records and supporting documentation for audit and management needs, and coordinated training onboarding for new CSPs, DMs, and RMs. Managed operational queries for business logins and day-to-day process issues, and coordinated with stakeholders and partners to meet timelines while maintaining regulatory-related records and submissions.

Handled banking and insurance documentation and maintained company records for documents submitted to banks for business activities. Maintained insurance records for audit and compliance purposes and supported HR operations when required by the team.

Worked across training, retail agency, bancassurance, and corporate channel functions for Andhra Pradesh and Telangana. Supported training administration and coordinated new-recruit training with head office and regional HR, including sessions covering regulatory compliance, ethics, claims process, and risk and sales practices. Produced periodic management MIS reports, managed corporate-agent operations and audit documentation, and coordinated customer-service and operational activities with multiple stakeholders.