Pradnya Yesade
Data Scientist
4years of work
2languages at B2 and above
B2English
Bachelor’sShivaji University
Overview
Senior Virtual Assistant and process support professional with 3+ years of experience in US e-commerce customer operations at Infosys. Experienced in order resolution, refunds, cancellations, CRM/ticket-driven inquiry handling, and SLA/CSAT-focused performance. Holds a BCA degree and has hands-on skills with Excel/Sheets, Google Workspace tools, and Canva for content support.
Phone
Timeline
Process Associate (US Process)
·
Middle
Infosys
·
Full-Time
Managed end-to-end customer operations for the Staples US e-commerce process, including order resolution, address verification, cancellations, and refunds. Handled high-volume client inquiries through email and ticketing while meeting accuracy and SLA quality expectations. Coordinated with US-based stakeholders, logistics partners, and internal teams to improve fulfillment workflows and reduce resolution turnaround times.
SLI/SLO/SLA
Shivaji University
Bachelor's Degree
Technical skills
DevOps
SLI/SLO/SLA
Analytics
Microsoft Excel
Design
Canva
Job preferences
- Work permits
- India
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