Rahul Singh

Owned regional customer operations initiatives focused on root-cause analysis and corrective actions to reduce repeat customer issues. Implemented an end-to-end customer tracking and case workflow in Salesforce from scratch to improve visibility of cases and timelines. Coordinated vendor surveillance and risk assessments and partnered with Sales, Supply Chain, and Quality to align requirements and mitigate risks.

Led logistics diagnostics for a multi-site distribution network to reduce delivery defects, lowering customer complaints and return-refusal incidences. Managed daily direction-setting huddles with DC managers, monitored post-order fulfillment execution, and supported critical supply escalations with faster resolution cycles. Improved inventory accuracy through stock health and expiry controls, governed 3PL warehouse partners, and built Power BI dashboards to guide corrective actions.

Managed vendor qualification frameworks for agricultural commodities and processed products against USFDA, EU, and ISO requirements. Coordinated cross-functional risk profiling and process reviews, reporting macro risk positions to leadership. Harmonized multiple food safety management frameworks across processing sites using digitized compliance systems.

Conducted core laboratory analyses for specialized R&D samples and feed/additive ingredients. Supported scientific testing activities related to nutrition and formulation inputs based on the organization’s quality and research needs.

Oversaw technical product traceability and aligned documentation processes with HACCP requirements for organic and conventional malt processing. Ensured quality documentation and traceability workflows supported safe production and audit readiness.

Managed supply chain monitoring for rice and wheat products to meet USFDA, EU, and FSSAI compliance needs. Set up and audited a new warehouse operation to support controlled storage and distribution practices.