Rashmitha Lobo
Risk & Compliance Analyst
Overview
Banking and financial services professional with an MBA in Finance and Human Resources and hands-on experience in fraud investigation, debit card disputes, chargeback processing, and claims operations. Works on fund disbursement for eligible claims, detailed case documentation, and risk and compliance-focused execution with a strong emphasis on accurate, timely customer outcomes. Familiar with Excel (lookups, pivots, reconciliations) and Power BI.
Phone
Timeline
Fraud and Claims Associate Representative
·
Middle
Wells Fargo
·
Full-Time
Investigates debit card fraud claims by reviewing account activity, transaction details, and customer-reported disputes to determine accurate claim outcomes. Processes claim tracer requests and performs verification and investigation steps to support correct, timely resolutions. Handles chargebacks for unauthorized and disputed transactions, maintains complete case documentation, and disburses funds for eligible claims after required validations, while following internal policies and regulatory requirements.
Technical skills
Analytics
Power BI
Microsoft Excel
Job preferences
- Work permits
- India
- Citizenship
- India
- Employment type
- Full-Time
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