Raymundo Pichardo

Project Manager
28years of work
28years in DevOps
2years leading teams
10people in the team led

Overview

Project manager and technology consultant with long experience supporting travel industry systems and delivering client implementations. Has hands-on background in network and systems administration (Windows/Unix/Linux, including DHCP and VPN/MPLS) and experience using operational data for logistics and transportation performance monitoring. Also provides training and creates user documentation for tool adoption.
Phone

Timeline

Project Manager and Infrastructure Consultant · Lead
Soluciones Web en TI · Full-Time
Jul 2020 to Present 6 Years 4 Months In office
Led technology web projects and provided infrastructure consulting. Managed project execution for web page development and related client solutions. Supported delivery activities from planning through implementation and stakeholder coordination.
Diesel - Control of Fuel Inputs and Outputs · Middle
Senda Citi · Full-Time
May 2023 to May 2026 3 Years In office
Managed fuel entry and exit tracking and performed analytics to improve vehicle and operator performance. Monitored vehicles via GPS and compared odometer readings with GPS data. Coordinated vendors and in-house personnel to support ongoing operational improvements.
Project Manager · Lead
Netactica SA · Contractor
Nov 2019 to May 2020 6 Months In office

Built and managed client tool rollouts for the travel industry, including configuration, training, and testing. Created user guides and manuals, and delivered training for final users to adopt the installed tools. Coordinated stakeholders and managed project constraints such as scope, schedule, and quality.

Implementation Analyst · Middle
Amadeus Mexico · Full-Time
Jul 2009 to Nov 2019 10 Years 4 Months In office
Acted as a project manager for travel industry tools including flight reservations, car rental, lodging, and related services. Delivered implementation and support for booking and travel document solutions and assisted with web services processes. Produced requirements analyses, supported specialized tooling, and trained client executives and end users on adopted platforms.
Help Desk Operator · Middle
Amadeus Mexico · Full-Time
Oct 2004 to Jul 2009 4 Years 9 Months In office
Coordinated in-site engineers and tracked project tasks related to agency network operations. Resolved connectivity and platform issues in LAN environments and provided remote troubleshooting for client devices. Supported operations for Amadeus platforms and created installation and usage guides for end users and teams.
Universidad de las Américas Puebla (UDLAP)
Master's Degree · Business Administration
2006 Puebla, Puebla
Help Desk Operator · Middle
INAMEX SA de CV (Centro Bancomer) · Full-Time
Mar 2003 to Sep 2004 1 Year 6 Months In office
Administered and monitored VPN connectivity across branch networks using MPLS-based connectivity. Managed monitoring and maintenance tools on Solaris and Windows environments, including authentication and network administration utilities. Supported system administration on Windows NT and Solaris and handled the rollout of new branches and partners on the operational network.
VPN
MPLS
Unix
Windows
Computer Network Administrator · Middle
UNAM Faculty of Engineering (DIMEI) · Full-Time
Feb 2000 to Mar 2003 3 Years 1 Month In office
Planned, installed, administered, configured, and maintained local computing networks across university buildings. Installed servers and workstation infrastructure and administered multiple software platforms across Windows NT, HP-UX, Linux, and Novell environments. Managed mail, web, domain services, and network services including proxy and DHCP under Windows NT Server.
DHCP
Windows
Linux
Unix
Trainee (Intern) · Junior
UNAM NOC (Network Operations Center) · Internship
Dec 2001 to Dec 2002 1 Year In office
Managed and configured WAN links for the internal UNAM network. Monitored WAN performance using tools running on Solaris and supported configuration, maintenance, and deployment work on the UNAM backbone. Administered Windows NT and Unix systems for web and email services and assisted in evaluating equipment for backbone replacement.
Unix
Windows
Trainee (Intern) · Junior
UNAM Network Assistance Center (TAC) · Internship
Oct 1999 to Nov 2001 2 Years 1 Month In office
Provided network support to administrators across university dependencies. Participated in projects for network restructuring and implementation as well as high-speed storage network setup for digital archiving. Configured and supported network switches, monitored network utilization, and supported administration of Windows NT and Unix services, including DHCP.
DHCP
Windows
Unix
Social Service Provider · Middle
UNAM Institute of Geophysics · Internship
Oct 1998 to Jun 1999 8 Months In office
Supported end users on Windows, Linux, and Unix platforms. Performed network printer installations in mixed environments and authored user documentation referencing TCP/IP protocols. Assisted with network cabling migration from coaxial to UTP and created a remote interface for reading volcanic measurements.
Windows
Linux
Unix
TCP/IP

Technical skills

DevOps
Windows
Linux
Unix
TCP/IP
DHCP
VPN
MPLS
Red Hat
Debian
AI/ML
ChatGPT
Claude

Job preferences

Work permits
Mexico
Salary
from $15k per year
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