Rishi Kumar

Provided onsite and remote IT support for operating systems, applications, printers, and connectivity issues. Administered Windows Server and Active Directory including access policies, DHCP, and user provisioning. Managed network security components such as firewalls and VPN, and handled Microsoft 365 user administration plus IT onboarding/offboarding. Coordinated with vendors and led service delivery through ticketing, documentation, and process improvements.

Managed day-to-day IT infrastructure and user support, including resolving issues across systems, VPN connectivity, and network access. Oversaw Windows Server and Active Directory administration tasks such as account access control and configuration support. Coordinated hardware/software procurement and vendor support while maintaining IT documentation, inventories, and security compliance processes.

Supported IT operations for multiple users and devices, focusing on service quality and timely incident resolution. Administered core services including Active Directory and DHCP, and maintained Microsoft 365 user access management. Led onboarding/offboarding workflows and improved IT documentation, SOPs, and reporting in coordination with internal stakeholders and external vendors.

Handled network engineering and support activities including troubleshooting connectivity for users and sites. Supported VPN and remote-access connectivity and assisted with diagnosing network issues across LAN and Wi-Fi environments. Provided system support aligned with infrastructure requirements and contributed to documentation and operational follow-ups with stakeholders.

Maintained institutional network and IT services for staff and users, with focus on reliable connectivity. Supported system administration tasks around core Windows services and user access management. Ensured operational documentation, performed troubleshooting, and supported ongoing IT service needs.

Supported IT infrastructure operations including user and device support for daily workplace needs. Helped maintain Windows-based systems and supported access administration and core network service activities. Contributed to inventory and asset tracking and provided troubleshooting assistance for connectivity and end-user issues.

Led an IT training/education center and provided desktop and IT support guidance. Supported IT operations for the center’s equipment and helped with troubleshooting for user devices. Managed coordination tasks related to teaching activities and day-to-day support workflows.

Provided faculty support and hands-on desktop engineering assistance for users and learners. Performed troubleshooting for desktop hardware/software issues and supported basic IT infrastructure for the training environment. Maintained operational routines and supported end-user device readiness.