Ritika Kaushal

Recruiter

Overview

US recruitment professional with experience in full-cycle sourcing, screening, and shortlisting, alongside customer support and e-commerce operations. Worked in customer service roles handling orders, returns/refunds, and technical support for app/website issues. Education includes an MBA in HR & IT and a B.Tech in Electronics & Communication.

Phone

Timeline

Customer Relationship Executive · Middle

ICICI Lombard General Insurance Co. Ltd. · Full-Time

Indore In office

Handled inbound customer queries for health and motor insurance claims, including claim settlement support and policy-related questions. Resolved customer grievances while meeting SLA and quality expectations. Coordinated with internal teams to ensure timely processing and maintained accurate case updates in a CRM system.

E-commerce Executive · Middle

Hammoq Infosystem · Full-Time

Indore In office

Managed product listings on Amazon, eBay, and Shopify and improved product descriptions for SEO-friendly visibility. Coordinated with marketing and IT teams to support smooth day-to-day e-commerce operations. Ensured that listing content and updates stayed aligned with store requirements.

US Recruiter · Middle

Greenwich Global Services · Full-Time

Indore In office

Performed full-cycle US recruitment activities including sourcing, screening, and shortlisting candidates. Formatted resumes and used job portals (including LinkedIn and Indeed) to source roles. Tracked recruitment progress using an ATS and applied US tax knowledge and Boolean sourcing techniques during the search process.

Senior Executive L2 – Flipkart Process · Senior

Teleperformance · Full-Time

Indore In office

Managed customer inquiries related to orders, returns, and refunds while delivering solutions aligned with customer satisfaction targets. Provided technical support for app and website issues and coordinated with logistics/warehouse teams to resolve cases. Ensured timely resolution through effective coordination and follow-ups.

Job preferences

Work permits: India
Employment type: Full-Time

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