Sagar Gavali

Managed resource allocation and capacity planning to ensure projects had adequate resources for delivery. Coordinated with clients for SOW initiation and renewals, onboarding, access and asset management for assigned resources. Prepared and monitored project plans and documentation and tracked timesheet billing hours with finance for invoice preparation and discrepancy resolution. Supported portfolio governance processes and participated in internal application UAT, reporting progress and financials including budgets and margins.

Supported service delivery managers with business case planning, change requests, and budget tracking including forecasting. Coordinated with stakeholders on CAPEX/OPEX budgets and reviewed demand pipelines with resource planners to keep supply balanced. Managed approval workflows and corrected discrepancies in business cases and change requests. Produced monthly PMO reports and supported UAT by identifying defects before releases.

Facilitated weekly planning by providing recommendations for load balancing and augmentation to meet service targets. Managed operational user requests such as starting specific services, device interventions, and creating new accounts. Orchestrated internal processes to ensure timely, controlled customer service. Delivered status updates to stakeholders to support budgeting and planning.