Sandeep Murthy
AI Engineer
8years of work
5years in AI/ML
2.1years average tenure
2years at Verizon
Overview
Conversational AI engineer with about 8 years of experience delivering enterprise-grade chatbots and voicebots, including generative AI and LLM-based customer interaction solutions. Hands-on work spans conversational design, NLP performance improvements, and production deployments with measurable impacts on customer self-service and engagement. Also has strong frontend and full-stack development experience across React/Angular and cloud platforms used for AI application delivery.
Phone
Timeline
Senior Conversational AI Engineer
·
Senior
Verizon
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Full-Time
Architected and delivered enterprise conversational solutions using generative AI and LLM-based capabilities for automated customer interactions and self-service. Led the design of a Verizon My Business chatbot and conversation flows aligned to business rules and compliance. Migrated legacy Angular UI to React for better maintainability and optimized performance using chatbot KPI analysis and transcript analytics.
LLM
React.js
Angular
Copilot
Cursor
Conversational Bot Engineer
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Middle
Kaplan Pvt. Ltd.
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Full-Time
Owned end-to-end design, development, deployment, and optimization of multiple enterprise chatbots and voicebots for student support and FAQs. Built and deployed multimodal conversational experiences and integrated them with Genesys and enterprise systems via APIs and data sources. Improved NLP-driven dialogue performance, reducing wait times and abandonment during peak hours while increasing self-service and satisfaction metrics.
Multimodal AI
NLP
Software Engineer
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Middle
Koach AI Technologies Pvt. Ltd.
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Full-Time
Designed and developed conversational flow tasks with focus on improved processing time and system reliability, covering the full SDLC from requirements to production support. Led development of multiple Google CCAI conversational apps with measurable gains in NLP/NLU accuracy and resolved UAT issues for stable deployments. Built NLP-based assistants and an AI coaching platform to improve recommendations and user goal outcomes.
NLP
Machine Learning
Associate Software Engineer
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Middle
Cyqurex Systems Pvt. Ltd.
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Full-Time
Contributed to SAIFE Connect, a Zero Trust Network Access (ZTNA) Android client used in enterprise cybersecurity. Implemented features including biometric authentication and security protocol updates, and fixed UI issues to improve app quality. Developed testing automation frameworks to reduce manual testing effort and resolved critical platform issues to improve release stability.
Zero Trust
Technical skills
Languages
4
Python
JavaScript
TypeScript
Node JS
AI/ML
7
LLM
Multimodal AI
NLP
Copilot
Machine Learning
Cursor
Claude
DevOps
5
AWS
GCP
GitHub
Git
Rest API
Other
9
React.js
Angular
Zero Trust
Looker
Postman
AI Agents
RAG
Prompt Engineering
Recommender Systems
Job preferences
- Work permits
- India
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