Sunil Pal

Managed end-to-end client support activities, ensuring timely resolution of issues and high-quality responses across multiple channels. Coordinated with operations, branch banking, technology, and risk teams to resolve complex client enquiries and improve service delivery. Oversaw customer data accuracy across CRM and core banking systems and handled user provisioning workflows. Prepared MIS and compliance dashboards for leadership.

Delivered frontline customer service for deposits, loans, and account servicing, acting as a single point of contact for mapped customers. Ensured timely handling of servicing requests with high accuracy in customer data, including loan servicing tasks such as documentation, pre-closures, and cancellations. Collaborated with internal teams to troubleshoot service challenges and improved client experience. Prepared MIS dashboards for service performance tracking and proposed process improvements to reduce repeat complaints.