Terra Brown

Managed multiple enterprise IT initiatives across applications, infrastructure, cybersecurity, and lab operations from requirements through deployment and handoff. Owned delivery schedules, dependencies, RAID/change controls, and executive reporting, escalating risks around scope and resources. Coordinated DRaaS and DLP workstreams with subcontractors and stakeholders, and led LabVantage LIMS readiness through UAT, go-live, and post-launch issue resolution.

Led healthcare technology delivery across product, engineering, QA, infrastructure, operations, and external vendors. Planned and coordinated Agile and hybrid sprint/release cycles, including testing, approvals, production readiness, deployments, and post-release issue handling. Established governance routines and tracking for risks, issues, and stakeholder communications to improve execution consistency.

Collaborated with clinical trial and biostatistics teams to align requirements and support regulated process changes. Coordinated SDLC-related documentation and workflow updates to support compliant technology delivery. Helped ensure cross-functional teams operated with consistent processes and delivery coordination.

Coordinated enterprise release schedules, testing milestones, change approvals, and production handoffs. Maintained ServiceNow CMDB configuration items and their relationships during the SDLC. Supported structured release management to keep deployments stable and traceable across environments.

Coordinated healthcare payer application releases with an emphasis on operational readiness and change control. Managed stakeholder communication and ensured issues were escalated appropriately during rollout windows. Helped drive smoother release operations for business-critical systems.

Managed technical resource coordination and escalations for enterprise customer engagements, including support for government programs. Worked with federal program managers and contracting stakeholders to align support actions and resolve delivery issues. Provided Siebel support operations within coordinated resource management processes.