Terri Hess

Managed administrative workflows between branches and head office, including statements, invoices, and credit notes. Processed payment receipts and allocations and supported local purchasing activities. Ensured HR policies and procedures were followed and handled front-desk responsibilities and petty cash maintenance. Supported daily branch operations in coordination with sales and deliveries.

Handled day-to-day accounting tasks including reconciliations, statement preparation, data capturing, and invoicing using Sage Pastel. Managed payroll for weekly and fortnightly waged staff and supported monthly salaried commission processing using Simple Pay. Tracked attendance using a biometric clocking system, onboarded employees on SARS e-fling, and supported broader office administration such as vendor queries, facilities coordination, supplies, and courier/parcels.

Provided first-contact customer service and proactively resolved issues through troubleshooting and informed decision-making. Maintained accurate and secure records in customer information systems. Supported technical support queries by following a structured troubleshooting process and assisted customers with billing questions.

Prepared quotations and invoices and supported showroom customers with product knowledge to answer client questions. Maintained and improved record-keeping for efficient use and performed stock takes. Coordinated collections and deliveries with courier partners and handled customer queries by email and telephone. Created social media content using Canva, managed Facebook and Instagram, and updated the business website via WordPress.

Managed mail and telephonic correspondence with clients and suppliers and served as the point of contact through the sales cycle. Prepared quotations and invoices, submitted purchase orders aligned with signed agreements, and tracked leads. Negotiated with suppliers to reduce costs and supported operational administration including timesheets, scheduling, wages, reconciliation, and stock takes. Coordinated order processing, aftersales service, payment follow-ups, and handled customer complaints and disputes.

Supported event setup and breakdown from start to finish and assisted with guest-facing service during events. Answered guest inquiries, prepared and served beverages, and maintained service standards. Helped with team motivation and participated in ongoing training to support consistent guest experience.

Assisted with planning and executing events according to requirements, target audiences, and objectives. Supported event day scheduling, itineraries, and on-the-ground coordination. Contributed to event administration and ran personal and office errands for the event owner as needed.