Toyosi Adebola
Support Specialist
1+ project
Active 1 day ago
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Overview
Technical skills
Timeline
Roles
Overview
IT Support and data center operations professional with hands-on experience supporting 24/7 environments in telecom and enterprise contexts. Works with ITIL-aligned incident management and service desk operations, including Jira-based workflows, and also has broadcast technology support experience from live transmission operations. Has led technical support/service management activities and contributed to large-scale education technology support work.
Technical skills
Databases
ElasticSearch• 1 project
DevOps
Incident Management• 6y+
SLI/SLO/SLA
Timeline
Data Center First Level Support Engineer
•
Middle
MTN Nigeria
•
Full-Time
Monitors data center servers, network devices, and storage systems to maintain availability and SLA compliance. Logs and manages incidents using ITIL incident management workflows and performs first-level troubleshooting across hardware, software, and network faults. Escalates unresolved issues to L2/L3 teams and completes health checks for power, cooling, and security while maintaining incident records and shift handover notes.
Incident Management
SLI/SLO/SLA
Network Support & Broadcast Engineer
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Middle
News Central Television
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Full-Time
Supports live broadcast operations by diagnosing and resolving signal, audio/video, and transmission issues to keep transmission stable. Monitors broadcast equipment performance and signal quality while operating and maintaining transmitters, satellite systems, video servers, and editing systems. Handles scheduled maintenance activities and equipment/system upgrades.
IT Operations / Technical Support Team Lead
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Lead
NewGlobe
•
Full-Time
Delivered tier 2 IT support and led service desk operations, working with Jira and service management workflows. Built and led an IT service management team and applied ITIL-aligned practices including knowledge management and root-cause analysis. Supported large-scale education technology initiatives and managed technical support operations to reduce repeat vendor repairs.
Jira
Incident Managementsince 2020
Crescent University
Bachelor's Degree •
Computer Science and Statistics
IT Administrator
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Middle
Nigerian Ports Authority
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Full-Time
Installed and maintained computer systems and managed LAN/WAN configurations with an emphasis on network security. Provided both remote and on-site technical support for users and monitored system usage. Maintained systems databases and usage statistics to support operational reporting.
IT Administrator
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Middle
Academy Press Plc
•
Full-Time
Provided operating system and hardware support across the organization. Managed wireless networks and handled database backups while supporting disaster recovery and data management processes. Coordinated ongoing IT maintenance tasks to keep internal systems operational.