Vaishnavi Dube

System Administrator

2years leading teams

2years in tech

30people in the team led

3languages at B2 and above

Overview

NOC engineer focused on network and cloud infrastructure monitoring with experience in alert triage, troubleshooting, and incident/change/problem management. Worked with monitoring and server management tools, handled L1/L2 support tickets, and maintained operational reporting and shift handovers. Has hands-on exposure to AWS and basic SQL for monitoring and troubleshooting tasks.

Phone

Timeline

System Engineer (NOC) · Middle

Astrix Technologies Pvt. Ltd. · Full-Time

Aug 2024 to Present 2 Years 3 Months Pune In office

Performed 24/7 monitoring of global IT infrastructure and applications, analyzing security and operational alerts and escalating issues to speed up resolution. Troubleshot networking and device problems and supported incident, change, and problem management using the company’s escalation matrix. Managed L1/L2 support tickets via chat, call, and email, coordinated with technical teams, and handled shift handovers with reporting and knowledge base updates.

AWS

Incident Management

ITIL

Jira

SQL

AWS & DevOps Internship · Junior

Coding Cloud · Internship

Mar 2023 to Oct 2023 7 Months Pune In office

AWS

Linux

PowerShell

GitHub Actions

Docker Compose

Technical skills

SQL

DevOps

AWS

Incident Management

Linux

Job preferences

Work permits: India
Citizenship: India
Locations: Mumbai

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