Veronica Vela

Managed daily warehouse operations across receiving, storage, picking, staging, and shipping while investigating inventory variances via cycle counts and warehouse record reviews. Coordinated fleet scheduling, delivery priorities, and route execution for multiple vehicles and drivers, resolving delivery exceptions and service issues. Monitored order status, vehicle activity, and KPIs using SAP, Samsara, and Excel. Led safety activities through the safety committee and trained staff on PPE, inspections, and standardized loading routines.

Improved revenue through customer follow-up and stronger territory coverage while managing sales operations and delivery schedule execution. Balanced inventory availability with commitments to reduce scheduling conflicts and support reliable order fulfillment. Coordinated customer service issue resolution by aligning customers, internal teams, and delivery updates. Oversaw weekly delivery scheduling alongside driver and inventory needs across multiple territories.

Managed end-to-end operations for purchasing, receiving, warehousing, transportation, budgeting, and compliance documentation. Coordinated customer support workflows, tracked service orders, and organized delivery scheduling and follow-up communications. Supervised and developed a team by setting priorities, training staff, and enforcing performance accountability. Improved warehouse layout and delivery flow and managed supplier relationships to control purchasing costs.

Directed day-to-day operations of a home health agency, covering scheduling, patient intake, clinical management, billing, and human resources. Managed and mentored a multidisciplinary team while overseeing compliance for federal audits and regulatory requirements tied to Medicare/Medicaid and accreditation standards. Prepared for surveys through mock surveys, policy reviews, and competency validation, and supported OASIS accuracy and coding compliance. Tracked revenue cycle performance, accounts receivable, payroll, budgets, and maintained operational documentation.