Overview
Timeline

Overview

Business systems and data analyst focused on operational workflows, analytics, and business intelligence. Experience includes process and data quality improvements, funnel and sales reporting, and supporting business stakeholders with dashboards and tracked business metrics.

Timeline

Senior Business Systems Analyst Senior
Synchrony Financial Full-Time
Nov 2025 to Present 9 Months In office
Improved processes and increased data integrity by a reported 20% annually. Reduced system administration turnaround time by 25% across the department. Supported strategic decision-making by influencing resource allocation for stakeholders tied to revenue growth initiatives.
Retool Business Analyst Middle
Mphasis Full-Time
Oct 2022 to Jun 2024 1 Year 8 Months In office
Improved synchronization and increased lead conversion tracking accuracy by 15% per quarter. Reduced defects by 18% while supporting business intelligence and analytics initiatives. Coordinated teams to ensure timely delivery of mission-critical business systems enhancements with performance standards in mind.
Data Analyst Middle
Tech Solutions Corp Full-Time
Jan 2020 to Sep 2022 2 Years 8 Months In office
Built analytics that supported retention strategies and improved customer lifetime value metrics. Enabled leadership with near real-time visibility into business health indicators. Performed manual data cleaning and preparation for recurring reporting while adhering to internal security policies and improving data quality standards.
Albany State University
Master's Degree Data Analytics
Albany, Georgia