Virginia Ngoiya

Coordinated daily lead-generation and appointment-setting workflows while keeping CRM data accurate. Built and maintained Excel/Google Sheets trackers and provided regular pipeline/performance updates. Managed high-volume lead follow-ups across email, LinkedIn, calls, and CRM systems to improve pipeline and conversion, maintaining consistent on-time task completion. Used HubSpot, Salesforce, amoCRM, Bitrix24, Slack, and Zoom to support remote operations.

Assisted with project scheduling, coordinating field work, customer communication, and operational reporting. Coordinated updates and tasks between customers and field teams to keep installations and troubleshooting activities organized. Maintained project information and operational status updates to support visibility and follow-through.

Supported day-to-day customer and operational workflows including inbox triage, CRM updates, follow-ups, and issue resolution coordination. Tracked customer cases and escalated blockers when needed while maintaining clear operational records for timely resolution. Improved workflow visibility and follow-up consistency using structured tracking and communication. Assisted with email marketing operations and customer communications while handling shifting priorities in a remote setting.

Coordinated customer order and payment processes, including shipping updates, returns, and customer communication while keeping transaction records organized. Supported improvements in early sales performance and contributed to opening a physical store. Trained new team members on customer service and sales processes.

Coordinated stakeholder communication and documentation in public-sector settings. Supported reporting and administrative coordination tasks to maintain organized records. Helped manage workflows involving documentation and inter-stakeholder updates.

Supported field maintenance activities with scheduling, reporting, and on-site coordination. Handled customer service interactions and coordinated logistics for field work. Contributed to documenting operational updates to support follow-up and transparency.

Provided remote customer support focused on SLA-aware service delivery. Supported a high customer satisfaction outcome by following process and resolution practices. Maintained responsiveness and reliability in handling customer requests remotely.