Voleta Pereira
Administrative Assistant
Overview
Detail-oriented and highly adaptable Administrative Professional with a proven track record of managing high-volume operations, triaging complex case files, and handling sensitive records under tight deadlines. Highly proficient in the Microsoft Office Suite and modern digital tools, with a strong ability to learn new software rapidly and navigate precise compliance guidelines. Balances independent task execution with strong teamwork and confidentiality. Possesses exceptional time management, customer service orientation, and interpersonal skills, naturally
delivering professional, courteous support to diverse stakeholders.
Phone
Timeline
Administrative Support (Seniors & Social Benefits Directorate)
·
Head+
Employment and Social Development Canada
·
Full-Time
- Triaged and prioritized incoming workloads, case files, and department emails to ensure efficient processing and streamlined team communication.
- Sorted, scanned, and distributed regular and registered mail into specific categories (CPP, OAS, DSB, CDCP, IO).
- Managed high-volume print requests and archived dormant records from active workspaces to maintain compliant, organized storage systems.
- Executed diverse administrative duties with flexibility to support shifting departmental needs and secure file retrievals.
- Audited complex CPP applications and supported documentation to verify eligibility, cross-referencing specific benefit types and contribution history to ensure strict program compliance.
Administrative Assistant (Off-site Construction Research Centre)
·
Middle
University of New Brunswick
·
Full-Time
- Served as primary point of contact for faculty, students, industry partners, and visitors, providing professional information and customer service.
- Managed the Director's calendar, scheduled appointments, screened meeting requests, and handled timely operational follow-ups.
- Coordinated day-to-day operations, including administrative paperwork, invoicing, calendar management, and shipping/receiving tasks.
- Liaised with campus IT, Faculty of Computer Science (FCS), and facilities departments to resolve infrastructure issues and maintain operational equipment.
Executive Assistant
·
Middle
Connors Stilwell
·
Full-Time
- Managed complex calendars, scheduled client appointments, and handled high-volume inbound and outbound phone calls.
- Reviewed, revised, and drafted routine correspondence and legal documents based on lawyer instructions.
- Opened files and performed conflict checks, assembled legal closing binders, and managed accurate client data.
- Assisted with billing, time entries, and report generation while processing client payments and facilitating cross-team communication.
Admissions Coordinator
·
Middle
Yorkville University
·
Full-Time
- Managed student data and official files within Salesforce and YSIS databases to maintain accurate records.
- Processed admissions documents, including incoming transcripts, fee collections, and prerequisite verification.
- Handled physical and digital mail through secure scanning, filing, and systematic database entry.
- Supported management and advisors by completing system email requests and tracking meeting minutes.
Administrative Coordinator
·
Middle
Desjardins General Insurance Group
·
Full-Time
- Delivered comprehensive operational and communication support to the Distribution team.
- Ensured strict data accuracy and print quality adherence across standardized operational workflows.
- Processed internet and group policy change quotes accurately within tight deadlines.
- Maintained high data integrity while updating confidential individual policy records in the system.
- Authored formal client correspondence, including quotes, cancellations, and confirmations of insurance.
- Cross-referenced auto and property policy documents using Citrix and PROV databases.
- Managed and resolved policy documents requiring manual intervention before final processing and mailing.
- Coordinated with insurance agents to resolve missing client information and complete files.
- Processed returned regular and registered mail, updated tracking records in the EMDS platform.
HR Office Coordinator
·
Middle
MoveOne Inc.
·
Full-Time
- Handled sensitive human resources data with strict confidentiality and compliance.
- Executed complex administrative tasks efficiently with minimal direct supervision.
- Managed and updated confidential employee records and data sets within MS Excel.
- Updated and maintained employee records in the HRMS Adrenalin internet system.
- Provided cross-functional administrative support across various human resources operations.
- Cross-referenced employee documentation against system records to verify details and attachments.
- Collaborated with diverse teams and departments to align administrative workflows and communication efforts.
HR Executive
·
Middle
Sanda Wellness Pvt. Ltd.
·
Full-Time
- Managed high-volume internal and external email correspondence for staff inquiries.
- Facilitated onboarding and joining formalities for new hires, ensuring a seamless transition.
- Coordinated with banking representatives to process and open salary accounts for new employees.
- Issued critical employment documentation, including offer letters, appointment letters, and experience certificates.
- Maintained organized physical and digital records, interview assessment sheets, and personnel files.
- Generated daily, weekly, and monthly attendance and time-tracking reports.
- Calculated monthly employee leave balances to support accurate payroll processing.
- Compiled and delivered updated payment reports to the Payroll Department.
- Validated and cross-referenced employee documentation and records in MS Excel.
- Resolved employee queries, concerns, and grievances professionally and promptly.
- Managed employee offboarding and exit formalities, issuing resignation acceptances and clearances.
HR Employee Services Processing Team Member
·
Middle
Emirates NBD Bank
·
Full-Time
- Processed and customized official verification letters for embassies, consulates, utilities, and universities using the Empower system.
- Retrieved and updated employee confirmation statuses and assignment details in the Empower database.
- Audited employee declaration records and maintained compliance data inside Empower.
- Coordinated physical document delivery routes between processing teams and the reception desk.
- Created and verified new employee profiles by cross-referencing files with the Empower system.
- Reviewed employee remarks and feedback to support a company-wide FAQ enhancement project.
Project Support Assistant (SEP)
·
Middle
Ministry of Government Services
·
Full-Time
- Supported the PMP Manager in scheduling meetings, coordinating logistics, and preparing reports.
- Participated in team meetings and contributed to PMCoE project workshop initiatives.
Project Assistant (SEP)
·
Middle
Ministry of Energy and Infrastructure
·
Full-Time
- Reviewed, processed, and tracked departmental payment requests efficiently.
- Compiled briefing materials, project reports, datasets, and presentation slides for leadership.
Office Support Assistant
·
Middle
Centennial College
·
Full-Time
- Archived model route files and comprehensive course outline documents.
- Performed high-accuracy data entry, sorting, photocopying, and document printing.
- Delivered front-desk customer service to students and provided reliable backup reception coverage.
- Processed, tabulated, and cross-referenced Scantron evaluation cards using the Data Link program.
Junior Intake Clerk (SEP)
·
Junior
Ministry of Community and Social Services
·
Full-Time
- Prepared physical documents for secure electronic imaging and archiving.
- Managed high-volume sorting, filing, and processing of incoming and outgoing mail.
- Evaluated and routed incoming correspondence accurately according to department guidelines.
Project Support Assistant (SEP)
·
Middle
Ministry of Health and Long-Term Care
·
Full-Time
- Archived and organized vital department application files.
- Monitored and managed high-volume print jobs to ensure timely delivery.
- Reconciled and audited registration lists for email-based programs and events.
Store Front Cashier
·
Middle
Tim Hortons
·
Full-Time
- Processed high-volume monetary transactions accurately and securely.
- Delivered attentive customer service during order taking and fulfillment.
- Resolved customer inquiries and complaints efficiently to ensure complete satisfaction.
Marketing Support
·
Middle
Microcomputer Science Center Inc.
·
Full-Time
- Prepared promotional and marketing packages, including labeling and assembling trade show materials.
- Compiled and dispatched product catalogs and informational CDs to customer accounts.
- Maintained physical archives and updated customer contact lists in the database.
- Produced business cards and fulfilled client information requests promptly.
- Assisted the Accounts Payable department by matching vendor vouchers with Visa billing statements.
Centennial College
Non-Degree Program ·
Office Administration
Technical skills
Analytics
Microsoft Excel
AI/ML
ChatGPT
Design
Adobe Photoshop
Job preferences
- Work permits
- Canada
- Citizenship
- Canada
- Employment type
- Full-Time
- Locations
- Calgary
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