Ygor Souza

Quality Assurance (QA) · 30 years · Rio de Janeiro, Brazil · UTC-03:00 · Fully remote · Work permits: Brazil, United States, Denmark, Finland · Citizenship: Brazil · English: B1 · Can start now · from $70k per year

Support Specialist

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Java

Active 1 day ago

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IT support and customer-facing professional with experience handling client requests and resolving support issues. Currently studying Systems Analysis and Development, with skills across scripting/data tooling and productivity platforms. Focused on improving resolution efficiency and operational process flow.

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SQL

Java

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Universidade Veiga de Almeida (UVA)

Bachelor's Degree · Systems Analysis and Development

2025 Rio de Janeiro, Rio de Janeiro

Service Provider (IT Support) · Middle

Coldtech · Full-Time

Jan 2023 to Dec 2024 1 Year 11 Months In office

Provided IT support to 100+ clients, handling issue reports and working to resolve tickets quickly. Improved team performance by reducing average support handling time by about 30% and increasing first-contact resolution by about 25%. Participated in implementing internal solutions to streamline processes and improve operational efficiency.