Zoeb Sirsekar

Handled end-to-end FinOps for VIP clients across retail and lifestyle, focusing on intercompany billing, invoicing, dispute resolution, and timely invoice delivery. Validated vendor invoices, created purchase orders, analyzed root causes of PO deviations, and supported process improvements. Migrated a new NSCP platform for a client and became the core UK FinOps specialist, managing KPI reporting and monthly job costing updates while coordinating with UKI stakeholders and GSC.

Generated leads by calling prospects and scheduling B2B sales meetings. Acted as a process owner for multiple shipment regions and coordinated customer-facing shipment activities, ensuring document and protocol alignment and smooth clearance. Managed detention and revenue collection, including waiver requests and approvals, supported revenue targets, and mentored the sales team with rate updates by region.

Received weekly reefer container reports and generated leads to support cargo clearance for reefer and beverage-related shipments. Quoted port-to-port rates and followed up with customers daily or weekly to clear cargo, including escalation when clearance was delayed. Prepared waiver request documentation and coordinated approvals, and requested custom hold or auction status from operations for clearance workflows.

Supported vessel planning by initiating vessel schedules and rollovers through the TRUST system and forecasting bookings and upcoming vessels. Checked vessel schedules and updated details in the system portal, including container payload scrutiny during terminal gating to prevent discrepancies. Performed ACD and ENS filing for US and European port requirements and maintained export general manifest lists, ensuring closure within target timelines.

Prepared air and ocean documentation including house waybills and ocean waybills by consolidating shipment details and applying agreed freight components. Sent commercial and shipment pre-alert documents to customers and created daily status reports and cargo tracking lists. Conducted follow-ups and performed outbound cold calls and emails to drive shipment coordination and responses.