incident.io
incident.io
Actively hiring
DevOps & Platform Engineering
Incident Response
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Funding and backers
Total raised
$90.7M
2 rounds on record
Latest round
$62M
Series B · Apr 2025 · 18 mo ago
Team
201-500
employees, estimated range
Hiring now
33
+14 posted in 30 days
Backers
4
Index Ventures, Insight Partners
The money's age
Due for its next round
18 months since the last round · and hiring
Momentum
42/100
hiring for its size, a new city, in the news
Last sign of life
this month
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Apr 10, 2025
Raised a round Series B $62M · PRNewswire
Dec 28, 2023
On the Hacker News front page Tracking developer build times to decide if the M3 MacBook is worth upgrading · 653 points
Apr 24, 2023
On the Hacker News front page Keep the monolith, but split the workloads · 230 points
Jul 13, 2022
Raised a round Venture round $28.7M · TechCrunch
Jun 16, 2022
On the Hacker News front page A practical guide to incident management · 132 points
Jul 15, 2021
On the Hacker News front page Postgres sequences can skip 32 unexpectedly · 134 points
2021
Founded
Tractionpublic signals, read monthly
Web presence
top 0.3%
of 133.2M domains by links, Common Crawl
Hacker News stories
112
best: 653 points
Funding rounds
| Round | Date | Amount | Investors | Source |
|---|---|---|---|---|
| Series B | Apr 2025 | $62M | — | PRNewswire |
| Venture round | Jul 2022 | $28.7M | — | TechCrunch |
Backed byfrom the funds' portfolios and accelerator catalogs
Index Ventures 
Insight Partners 
Point Nine 
Visionaries Investors in similar startupsfunds that back the companies most like this one
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How incident.io hires
Truth index
B 80/100
Median time to fill
34 days
Ghost roles
0%
Stale roles
80%
Reposted roles
0%
incident.io scores B on the Alion truth index (A is best, E worst), measured over 5 open roles re-checked against its own hiring board: 0% look like ghost listings, 80% have gone stale and 0% are the same role posted again. Its roles close in a median of 34 days. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed
Overview
incident.io is a software reliability platform company founded in London in 2021 that unifies on-call scheduling, incident response, AI-driven root cause analysis and status pages, with workflows that run inside Slack and Microsoft Teams. It reports more than 2,000 customers, including OpenAI, Netflix, Airbnb and Etsy, has raised over $100 million from investors such as Index Ventures and Insight Partners, and runs offices in London, San Francisco, New York and Boston. It hires product engineers and interns, account executives, business development representatives, customer success managers and engineers and technical support engineers.
News
Almost excited to get paged
We added WhatsApp as an on-call notification method, since it's more reliable than SMS in some regions. As an intern six weeks in, I led the project from scoping through to the first message landing in production, and out to a full rollout for customers.
Read more
Report
Investigations are 2x faster
Investigations are now 2x as fast, with the median time from an incident opening to an accurate message arriving in channel having gone from 6.7 to 3 minutes. Before this change 8% of incidents got an accurate update within 5 minutes, now 68% do.
Read more
Report
Bidirectional sync for incident tickets
You can now configure incident tickets to update the incident when the ticket changes, as well as updating the ticket when the incident changes.
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Report
Easier alert source set-up
Teams can now assign an alert source to a team, regardless to what is in the payload.
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Report
Interning at incident.io: rate limiting, resiliently
Our rate limiter depends on Valkey. If Valkey goes down we fail open and stop limiting which isn't good enough for our platform. As an intern, I built per-pod in-memory top-k buffers so we keep rate limiting even with the backing store gone.
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Shard alert source rate limits
Alert sources have been updated to enable you to specify a query expression to extract a value from incoming alert payloads to shard rate limits on.
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Reworking our Terraform provider
We're working through our Terraform provider resource by resource to make your infra-as-code setup easier to understand and maintain.
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A few improvements to Status Pages
You can now update your status page using the agent, add Pingdom uptime metrics, and self-serve the language of your status page.
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We turned off Pub/Sub and nobody noticed
Our entire event-driven platform ran through a single message broker, which made it a single point of failure. So we added a second one. This is the story of building an event load balancer, the queuing theory behind it, and the final chaos test where we
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24/7 schedule coverage policy
Ensure that your schedules have no gaps so someone is always on-call. Also check out new features: improved alert and escalation message buttons, team usage of alert sources and routes, new textual view of escalation paths and more.
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Show more news
Tech stack
Technologies named in job postings at incident.io over the last 12 months, by layer, with the share of postings for each.
Technologies in use
33
Postings analysed
25
Stack modernity
84/100AI adopter
Languages
TypeScript24%
C#16%
JavaScript16%
Python16%
Frameworks & libraries
React.js16%
Ruby on Rails16%
Databases
BigQuery16%
Google BigQuery16%
PostgreSQL16%
Cloud & platforms
GCP16%
Google GKE16%
Grafana16%
Kibana16%
AI & ML
Claude36%
LLM4%
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Full incident.io tech stack
33 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$199k
Typical range
$75k – $324k
Open positions
32
6
Jobs
Intern
16.7%
Junior
66.7%
Architect
16.7%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Intern | 1 | $86k | $86k |
| Junior | 4 | $109k | $75k – $240k |
| Architect | 1 | $300k | $300k |
Highest paying role
Enterprise Account Executive
$324k
Normalized to USD per year
All salaries at incident.io
By role, level and city, against the market · 32 jobs with pay
Growth
Hiring Momentum
86/100
Scaling fast
Open positions
33
14 opened / 8 closed in 30 days
Median time-to-fill
35 days
faster than 35% of the market
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Sales
31% ▲
Backend
17% ▼
Customer Success
17% ▼
Marketing
11% ▲
Support
8% ▲
Solutions
6% ▼
Actively hiring for Sales (+7 in 30 days)
Activity Timeline
New location: Boston
Oct 2026
Added LinkedIn to stack
Oct 2026
Added Miro to stack
Sep 2026
Added Intercom to stack
Sep 2026
Added Vercel to stack
Sep 2026
Added Linear to stack
Sep 2026
Added Figma to stack
Sep 2026
New location: New York
Sep 2026
Added Lovable to stack
Sep 2026
Added AI Agents to stack
Aug 2026
Added Red Teaming to stack
Aug 2026
Added OpenAI to stack
Aug 2026
Offices
Where the company hires and what each office is for
Cities
4
Hiring now
4
Countries
2
Busiest office
London
Loading the map
Headquarters
Builds here
Office with open vacancies
Tap a pin for the office
London
United Kingdom
HQ
16 open roles 19 posted in 90 days 44% engineering 50-200 est. staff $172k Avg Salary
hires for Backend, Sales, Customer Success
San Francisco
United States
Sales office
15 open roles 15 posted in 90 days 50-200 est. staff $194k Avg Salary
hires for Sales, Customer Success, Marketing
New York
United States
Sales office
7 open roles 6 posted in 90 days 50-200 est. staff $204k Avg Salary
hires for Sales, Customer Success, Support
Boston
United States
2 open roles 2 posted in 90 days 10-50 est. staff $225k Avg Salary
hires for Sales
Jobs
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$86k per year • In office • Internship • Bachelor's Degree • London
Python
JavaScript
TypeScript
SQL
Ruby
C#
Ruby on Rails
Databases
PostgreSQL
Google BigQuery
BigQuery
Frontend
React.js
DevOps
Terraform
GCP
Kibana
CircleCI
Prometheus
Kubernetes
Grafana
Google GKE
QA
Sentry
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$86k per year • In office • Full-Time • Bachelor's Degree • London
Python
JavaScript
TypeScript
SQL
Ruby
C#
Ruby on Rails
Databases
PostgreSQL
Google BigQuery
BigQuery
Frontend
React.js
DevOps
Terraform
GCP
Kibana
CircleCI
Prometheus
Kubernetes
Grafana
Google GKE
QA
Sentry
Apply
$86k per year • In office • Full-Time • Bachelor's Degree • London
Python
JavaScript
TypeScript
SQL
Ruby
C#
Ruby on Rails
Databases
PostgreSQL
Google BigQuery
BigQuery
Frontend
React.js
DevOps
Terraform
GCP
Kibana
CircleCI
Prometheus
Kubernetes
Grafana
Google GKE
QA
Sentry
Apply
$93k – $113k per year • In office • Full-Time • Bachelor's Degree • London
Python
JavaScript
TypeScript
SQL
Ruby
C#
Ruby on Rails
Databases
PostgreSQL
Google BigQuery
BigQuery
Frontend
React.js
DevOps
Terraform
GCP
Kibana
CircleCI
Prometheus
Kubernetes
Grafana
Google GKE
QA
Sentry
Apply
$146k – $265k per year • In office • Full-Time • London
TypeScript
Cursor
Claude Code
Management
Slack
Apply
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$180k – $240k per year • Hybrid • Full-Time • 1+ year exp • San Francisco
Apply
Apply
$146k – $265k per year • Hybrid • Full-Time • London
Cursor
Claude Code
DevOps
Terraform
CI/CD
Apply