Overview
News
Technologies
Salaries
Products
People
Growth
Jobs
Financials
Overview
Intercom is a customer service software company founded in Dublin in 2011 that began as a messenger embedded in web products and has rebuilt itself around artificial intelligence support agents. Its Fin agent resolves customer questions autonomously from a company's own help content and is priced per resolution rather than per seat, which is an unusual model for the category, and it sits alongside a help desk, knowledge base and proactive messaging tools for human teams. Headquartered in San Francisco with a large engineering presence in Dublin, the company is privately held and competes with Zendesk, Salesforce and the newer artificial intelligence support vendors.
News
Sidebar - assembling a ham radio-like for my son
A parent excited by his childhood Hollywood movie portrayal of kids using ham-like radios chatting away to glory wanted to provide that experience to his son and his friends.
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Report
Doing the right thing when things go wrong
When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to mitigate issues and learn from them.
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Report
Salesforce Signs Definitive Agreement to Acquire Fin
Acquisition will bring Fin's customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce's ability to deliver
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Report
Tidio vs Intercom vs Wexio: Honest Comparison (2026)
Tidio, Intercom, and Wexio look identical on paper but suit completely different teams. Side-by-side with real prices and decision framework.
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Report
Today Intercom becomes Fin
We're changing the name of our company to Fin. Intercom will live on as our customer service software platform, but Fin is our future.
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Report
Technologies
Tech DNA
Python
Ruby
JavaScript
CUDA
Triton
Next.js
Snowflake
ElasticSearch
Memcached
AWS
Amazon S3
Claude
LLM
ChatGPT
AI/ML
Python
SQL
AI Agents
AWS
Claude
Claude Code
LLM
CI/CD
NLP
Reinforcement Learning
Vercel
dbt
CUDA Toolkit
Kubernetes
Windsurf
CUDA
Triton
Model Context Protocol
Edge AI
Terraform
CircleCI
Git
Streamlit
Function Calling
Copilot
Snowflake
Amazon S3
ChatGPT
Cursor
RAG
Prophet
Scikit-learn
Time Series Forecasting
Vector
Airflow
Gemini
ElasticSearch
Memcached
MySQL
QA
Ruby
JavaScript
Java
Go
TypeScript
Cypress
Jest
Mocha
Analytics
Matplotlib
A/B Testing
Tableau
ETL/ELT
Power BI
Frontend
Next.js
React.js
Tailwind CSS
Figma
Framer
Other
Perl
Rest API
Marketo
Slack
Okta
Tines
Google Workspace
GDPR
Salesforce
Intercom
Google Sheets
React Native
Zendesk
Stack modernity
85/100
How modern this stack is, based on technology relevance, AI adoption and the share of legacy tools.
In-demand technologies
AI Agents
121 job
Required
$235k
+5% vs market
Python
46 jobs
Required
$235k
+30% vs market
Ruby
46 jobs
Required
$199k
+4% vs market
JavaScript
36 jobs
Required
$235k
+45% vs market
AWS
25 jobs
Required
$162k
-12% vs market
Rest API
21 job
Required
$235k
+145% vs market
SQL
16 jobs
Required
$183k
+30% vs market
Claude
13 jobs
Required
$156k
-11% vs market
Salary medians are calculated from this company's open jobs and compared with the market.
Industry adoption
Python
22%
JavaScript
19%
CI/CD
18%
AWS
18%
SQL
17%
TypeScript
16%
Share of companies in the same industry that use each technology.
Stack changes
Power BI
Sep 2026
Google Sheets
Sep 2026
Intercom
Sep 2026
Edge AI
Aug 2026
Model Context Protocol
Aug 2026
Amazon S3
Aug 2026
A/B Testing
Aug 2026
Time Series Forecasting
Aug 2026
Technologies recently added to or removed from this company's stack - a signal of tech migrations and new initiatives.
Jobgether
Weekday
Booz Allen Hamilton
Adobe
Accenture
Salesforce
Salary insights
Compensation ranges based on this company's open jobs
Median
$235k
Typical range
$74k – $280k
Open positions
25
24
Jobs
Junior
4.2%
Middle
20.8%
Senior
45.8%
Principal
4.2%
Architect
25%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Junior | 1 | $98k | $98k |
| Middle | 5 | $162k | $74k – $165k |
| Senior | 11 | $237k | $201k – $280k |
| Principal | 1 | $240k | $240k |
| Architect | 6 | $249k | $205k – $276k |
Highest paying role
Senior Manager, Forward Deployed Engineering
$280k
Normalized to USD per year
Products
Proactive Support
Outbound messages, tours and banners triggered by product behaviour. It reduces the number of tickets that arrive at all.
intercom.com
Knowledge Hub
Help centre content management that also grounds the artificial intelligence agent. Content quality directly drives resolution rates.
intercom.com
Messenger
The embedded chat widget the company was founded on. It remains the channel most of its traffic arrives through.
intercom.com
Help Desk
Ticketing, inbox and workflow tools for human support teams. It handles what the agent escalates.
intercom.com
Fin
An artificial intelligence agent that resolves support conversations from a company's own content. It is priced per successful resolution.
intercom.com
People
Ciaran Lee
Co-founder
Ciaran Lee co-founded the company and served as chief technology officer. He built much of the original messaging infrastructure.
Des Traynor
Co-founder and Chief Strategy Officer
Des Traynor co-founded the company and leads product strategy. He is also the most public voice of its design and product thinking.
Eoghan McCabe
Co-founder and Chief Executive Officer
Eoghan McCabe co-founded the company in Dublin in 2011 and returned as chief executive in 2022. He directed the rebuild of the product around artificial intelligence.
Growth
Hiring Momentum
68/100
Growing
Open positions
121
0 opened / 3 closed in 30 days
Median time-to-fill
868 days
ATS activity
Every ~3 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Product
40% ▲
Security
27% ▼
Data Science
10% ▲
Backend
10% ▲
Management
7% ▲
Support
3% ▲
Actively hiring for Product (+6 in 30 days)
Activity Timeline
New location: Berlin
Aug 2026
New location: New York
Aug 2026
Added Copilot to stack
Aug 2026
Added GDPR to stack
Aug 2026
Added Function Calling to stack
Aug 2026
Added Triton to stack
Aug 2026
Added CUDA to stack
Aug 2026
Added Zendesk to stack
Jul 2026
Jobs
$86k – $102k per year • Equity • Remote/Hybrid • San Francisco
SQL
AI Agents
Analytics
Power BI
Tableau
Management
Google Sheets
Intercom
Apply
≈ $134k – $213k per year (Estimated) • Remote/Hybrid • London
AI Agents
Management
Intercom
Apply
≈ $59k – $130k per year (Estimated) • Remote/Hybrid • 4+ years exp • Sydney
AI Agents
ChatGPT
DevOps
Rest API
Management
Intercom
Slack
Apply
≈ $110k – $266k per year (Estimated) • Remote/Hybrid • Dublin
AI Agents
Apply
≈ $129k – $241k per year (Estimated) • Remote/Hybrid • London
AI Agents
Apply
≈ $86k – $208k per year (Estimated) • Remote/Hybrid • 2+ years exp • Berlin
Perl
Python
Ruby
AI Agents
DevOps
CI/CD
Apply
$215k – $235k per year • Equity • Remote/Hybrid • San Francisco
JavaScript
Python
Ruby
AI Agents
DevOps
Rest API
Apply
≈ $93k – $201k per year (Estimated) • Remote/Hybrid • Dublin
JavaScript
Python
Ruby
AI Agents
DevOps
Rest API
Apply
≈ $115k – $208k per year (Estimated) • Remote/Hybrid • Dublin
JavaScript
Python
Ruby
AI Agents
DevOps
Rest API
Apply
≈ $89k – $191k per year (Estimated) • Remote/Hybrid • 8+ years exp • Bachelor's Degree • Dublin
JavaScript
AI Agents
Frontend
Next.js
React.js
Tailwind CSS
DevOps
AWS
CI/CD
CircleCI
Terraform
Vercel
Marketing
Marketo
QA
Cypress
Jest
Mocha
Apply
≈ $84k – $189k per year (Estimated) • Remote/Hybrid • Dublin
JavaScript
Python
Ruby
AI Agents
DevOps
Rest API
Apply
$138k – $165k per year • Equity • Remote/Hybrid • 3+ years exp • Chicago
SQL
AI Agents
dbt
Streamlit
Analytics
Tableau
A/B Testing
Apply
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