IrisAgent
irisagent.com
Actively hiring
Speech & Audio AI
Customer Support & Help Desk Software
Artificial Intelligence
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News
How IrisAgent Defends Customer Support AI Against Prompt Injection
Prompt injection is the attack where text an AI system reads gets treated as instructions it should follow. In customer support, that text comes from everywhere: the customer's message, a pasted email thread, a screenshot, a voicemail transcript, a ticket
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Chargeback Automation: How to Stop Disputes Before They Are Filed
Chargeback automation is software that handles the repetitive work of card disputes: resolving the complaint before the cardholder calls their bank, acting on issuer alerts, compiling evidence, filing representment, and tracking outcomes by reason code. T
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Conversational AI Assistant: 7-Point Buyer's Guide
A conversational AI assistant is software that understands natural language, holds multi-turn conversations with customers, and answers questions or completes tasks by reading your own knowledge base and systems, instead of following a fixed decision tree
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Best AI Ticket Routing and Triage Software in 2026
PD By Palak Dalal Bhatia CEO & Co-founder, IrisAgent Sep 21, 2026 Updated Sep 21, 2026 13 min read The best AI ticket routing and triage software in 2026 is IrisAgent, Zendesk Intelligent Triage, Salesforce Einstein Case Classification with Omni-Channel,
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Best Multichannel Helpdesk & Live Chat Platforms in 2026
Palak Dalal Bhatia CEO & Co-founder, IrisAgent Updated Sep 19, 2026 The best multichannel helpdesk and live chat platforms in 2026 are IrisAgent, Zendesk Suite, Intercom, Freshworks, Gorgias, Front, and Help Scout. IrisAgent layers grounded live chat with
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Best Post-Call Automation Software for Customer Support in 2026
Palak Dalal Bhatia CEO & Co-founder, IrisAgent Updated Sep 18, 2026 The best post-call automation software for customer support in 2026 is IrisAgent, Observe.AI, Cresta, Zendesk Copilot and QA, Salesforce Einstein for Service, Gong, and CallMiner. IrisAge
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AutoQA Rules in English: Write Your Support QA Gates
AutoQA rules in English are plain-language enforcement gates that score every AI and human support conversation against the standards your ops team already believes. You write the rule the way a QA lead briefs a new hire. The system applies it on 100% of
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Keep Your Helpdesk. Add IrisAgent.
A helpdesk overlay is AI that sits beside the ticket in the desk you already run. You do not need a new inbox to get AI that resolves. Add IrisAgent as a helpdesk overlay for grounded assist, automation, and quality on Zendesk, Salesforce, Freshworks, or
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First Call Resolution (FCR): Definition, Formula & Benchmarks
First call resolution (FCR) is the percentage of customer support interactions that get fully resolved during the first contact, with no callback, follow-up email, or repeat ticket required. It is one of the clearest signals of whether a support team is a
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SMS AI Customer Support: Opted-In Text Agents
Last updated: September 2026 SMS AI customer support is grounded AI on SMS that resolves inbound customer texts and runs opted-in outbound campaigns beside the ticket in the helpdesk you already run. If you are evaluating text as a channel, start with the
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Offices
Where the company hires and what each office is for
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Sunnyvale
United States
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