Open

AI Agents · Customer Support & Help Desk Software
29open roles
2backers · Y Combinator, Shorooq Partners
500+team · employees, estimated range
Btruth index, 75 of 100

Overview

Open is the unified AI customer support platform. Agent 5, its AI engine, resolves customer support across chat, email, voice, WhatsApp and social, inside the helpdesk a team already uses, and hands to a person with the full context attached.

Key facts

As of Nov 13, 2026, Alion lists 29 open roles at Open. Open is headquartered in Amman, Jordan. It was founded in 2023.

Headquarters
Amman, JordanAlion company profile, updated Nov 13, 2026
Founded
2023Alion company profile, updated Nov 13, 2026
Employees
500+Alion company profile, an estimated range
Technologies in its job postings
14Named in its job postings
Official records

How Open hires

Truth index
B 75/100
Ghost roles
0%
Stale roles
100%
Reposted roles
0%

Open scores B on the Alion truth index (A is best, E worst), measured over 4 open roles re-checked against its own hiring board: 0% look like ghost listings, 100% have gone stale and 0% are the same role posted again. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed

Funding and backers

Team
501-1000
employees, estimated range
Hiring now
29
open roles
Backers
2
Y Combinator, Shorooq Partners
Momentum
15/100
in the news
Last sign of life
1 mo ago
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Jan 2024 Went through Y Combinator 2023 Founded
Tractionpublic signals, read monthly
Web presence
top 8%
of 133.2M domains by links, Common Crawl
GitHub stars
12 public repositories
Hacker News stories
1
best: 2 points
Backed byfrom the funds' portfolios and accelerator catalogs
Investors in similar startupsfunds that back the companies most like this one
Similar startupsby what they do, their industry and backers
IrisAgentFounded 2019
IrisAgent resolves, assists, and scores every helpdesk interaction. Grounded AI for chat, email & voice. AutoQA on 100% of conversations…
AideFounded 2020 · 1-10 employees
The governed agentic AI platform for customer experience. Aide resolves issues end-to-end inside your helpdesk and surfaces what to…
ZowieFounded 2019 · 7 roles
Zowie is a Warsaw software company founded in 2019 that automates customer service for online retailers. Its artificial intelligence agents…
Desku1-10 employees
Unify email, live chat and social support with Desku's AI-powered helpdesk. Automate repetitive queries, respond faster and delight every…
ChatwootFounded 2017 · 1-10 employees
Chatwoot is an open-source customer support platform founded in 2017. Its software handles live chat, email and social messaging with AI…
KartaFounded 2024 · 13 roles
Karta is an AI-powered customer support automation platform that integrates with enterprise systems to offer self-learning AI agents for…

Jobs

≈ $60k – $127k per year (Estimated) · Remote (Netherlands) · Full-Time
Python
JavaScript
TypeScript
Model Context Protocol
AI Agents
LLM
DevOps
Rest API
GCP
Azure
AWS
Management
ServiceNow
Intercom
QA
Postman
Apply
≈ $37k – $72k per year (Estimated) · Remote (Netherlands, Jordan, CET hours) · Full-Time · Amsterdam
Prompt Engineering
Marketing
Salesforce
HubSpot
Apply
≈ $37k – $72k per year (Estimated) · Remote (Netherlands, Jordan, CET hours) · Full-Time · Amsterdam
Prompt Engineering
Marketing
Salesforce
HubSpot
Apply
≈ $37k – $72k per year (Estimated) · Remote (Netherlands, Jordan, CET hours) · Full-Time · Amsterdam
Prompt Engineering
Marketing
Salesforce
HubSpot
Apply
≈ $37k – $72k per year (Estimated) · Remote (Netherlands, Jordan, CET hours) · Full-Time · Amsterdam
Prompt Engineering
Marketing
Salesforce
HubSpot
Apply
≈ $37k – $72k per year (Estimated) · Remote (Netherlands, Jordan, CET hours) · Full-Time · Amsterdam
Prompt Engineering
Marketing
Salesforce
HubSpot
Apply
Remote (Jordan) · Full-Time
AI Agents
Marketing
HubSpot
Apply
≈ $23k – $63k per year (Estimated) · Remote (Jordan) · Full-Time
JavaScript
TypeScript
Node JS
Prompt Engineering
AI Agents
DevOps
WebRTC
Management
Intercom
Apply
≈ $17k – $46k per year (Estimated) · Remote (Jordan) · Full-Time
JavaScript
TypeScript
Node JS
Prompt Engineering
AI Agents
Management
Intercom
Apply
Remote (Jordan) · Full-Time · Amman
TypeScript
AI Agents
LLM
Apply
Remote (Jordan) · Full-Time · Amman
TypeScript
AI Agents
DevOps
WebRTC
Apply
Remote (Jordan) · Full-Time · Amman
TypeScript
AI Agents
Apply

Growth

Hiring Momentum
28/100
Slowing
Open positions
29
0 opened / 0 closed in 30 days
ATS activity
Every ~9 hours
Today
Hiring Dynamics 0%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Sales
31% ▼
Solutions
27% ▼
Customer Success
23% ▼
Backend
15% ▼
Early Careers
4% ▼

Tech stack

Technologies named in job postings at Open over the last 12 months, by layer, with the share of postings for each.
Technologies in use
14
Postings analysed
28
Stack modernity
82/100AI adopter
Languages
TypeScript43%
JavaScript29%
Node JS25%
Python4%
Cloud & platforms
Postman4%
AWS4%
Azure4%
GCP4%
AI & ML
LLM7%
Sign in to see how your skills match this stack Sign In
Full Open tech stack 14 technologies · by team · pay by technology · changes · similar stacks

Connections

List
Graph
Found in company registers, site code, DNS and hiring. Each connection shows how sure we are and the evidence, with its source and date.
Shared investors2
97 portfolio companies: Spry Health, Munchon, The Food Lab and 94 more
Y CombinatorVia a fund
6310 portfolio companies

News

News quillette.substack.com 2 months ago
An Open Letter to Scott Alexander
The dangers of AI are real, but doomerism may be counterproductive. By Steven Pinker
Read more
Report
News Quillette 2 months ago
An Open Letter to Scott Alexander
The dangers of AI are real, but doomerism may be counterproductive.
Read more
Report
News blog.glyph.im 2 months ago
Who Is Open Source About?
Deciphering Glyph, the blog of Glyph Lefkowitz.
Read more
Report
News the Guardian 2 months ago
Oxford lets OpenAI train its AI models on Bodleian Library
University staff voice concerns over reputational risk of partnering with company behind ChatGPT
Read more
Report
News ZenMode OS 2 months ago
ZenMode OS - Quiet the noise, together.
ZenMode OS is an Android launcher built on one idea: make the healthier choice easier than the impulsive one. Not a blocker, not a detox, not a lecture about your screen time.
Read more
Report
News play.zoagames.com 2 months ago
Agent Arena - Zoa Games
BattleBots for card counters. Build an agent for The Intuition Game, plug it in over Socket.IO, and climb the Agent Challenge Ladder. Agent Season 0: Oct 15 - Nov 30, $500 USDC over the top ten.
Read more
Report
News iroh.computer 2 months ago
Buzz: share spare compute and run open models together over p2p networks.
How Block is using Buzz, MeshLLM, and iroh to turn the computers in a community into shared infrastructure for AI agents.
Read more
Report
Show more news

Offices

Where the company hires and what each office is for
Cities
1
Hiring now
1
Countries
1
Busiest office
Amman
Amman Jordan
HQ
5 open roles 4 posted in 90 days 100% engineering 100% remote 500-1000 est. staff
hires for Backend
seen since Aug 2025 job postings

How to cite this page

Alion, "Open: key facts", as of Nov 13, 2026. https://alion.io/company/open-cx

These figures are published under a free licence. You may reuse them, including commercially, as long as you credit Alion and link back to this page. CC BY-SA 4.0