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Overview
Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.
News
From Employee Feedback to Workforce Decisions: Why EX Leaders Need More Than Sentiment in 2026
For years, Employee Experience (EX) followed a familiar pattern. Organizations collected feedback through surveys, analyzed engagement scores, and reviewed sentiment trends to understand how employees felt. These systems created visibility, and for a long
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From +1,000 Weekly Support Tickets to Strategic Action: Why 2026 Is the Year of Agentic CX Analytics
For years, Customer Experience (CX) teams were built around a simple idea: understand how customers feel. Dashboards filled with sentiment scores, NPS trends, and keyword clouds became the standard. They gave organizations a sense of control-a way to "tak
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Why Your Employee Feedback Data Might Be Misleading You
The LLM Era Is Changing How HR Teams Analyze FeedbackWe are now firmly in the era of Large Language Models (LLMs). These AI systems have rapidly become accessible to organizations, enabling teams to experiment with powerful text analysis tools.For many Hu
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The DIY AI Trap: Why Your Sentiment Data Might Be Lying to You
The LLM Era Is Changing How CX Teams Approach AnalyticsToday, it is clear that we have entered the era of Large Language Models (LLMs). These systems have rapidly become accessible to organizations of all sizes, making it easier than ever for teams to exp
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Is Your AI Unfair? Why Responsible AI is the New Non-Negotiable in Customer Experience
The Problem: When AI Learns the Wrong Lessons The Story of Agent Maria: A Real-World Wake-Up Call Imagine you're a senior manager at a customer support company, thrilled with your new AI-powered feedback analysis tool, "SoftContactCenter." It's supposed t
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