Housekeeping Supervisor

The Housekeeping Supervisor will assist the Executive Housekeeper in the efficient operation of the Housekeeping Department. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.

Responsibilities:

Ensures the overall cleanliness, detailing, servicing, care and maintenance of all guest rooms and public areas 

Uses the Daily Checklist to conduct daily room inspections, and files completed checklists before the end of each shift 

Ensures a safe work environment is maintained at all times and that all Housekeeping team members are committed to working safely, including WHMIS training, certification, and emergency preparedness 

Ensures rooms are set up according to established standards prior to the guest arrival 

Completes and follows up on all repair and maintenance work orders forwarded to the Maintenance department 

Issues daily work assignments and special instructions to the Housekeeping Team 

Cleans guest rooms and public areas when needed 

Conducts end of shift inspections to ensure that public areas are in compliance with established standards 

Other duties as assigned by the Executive Housekeeper

Skills/Knowledge/Experience:

Minimum 2 years’ experience in similar position required 

Successful completion of secondary education required 

Post-secondary education in hospitality, with completed courses in hotel management preferred 

Physical requirements include ability to lift, push and pull a minimum of 25 pounds, ability to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist is required 

Self-motivated team player with demonstrated interpersonal skills 

Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment

Demonstrated superior customer service philosophy

Strong verbal and written English communication skills 

Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a flexible schedule including evenings, weekends and holidays