Reservations Agent

The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department.

Responsibilities:

Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax

Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures

Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns

Drafts correspondence and coordinates related materials

Maintains accurate and organized files and records

Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts

Other duties as required

Skills/Knowledge/Experience:

Secondary School Diploma

1-2 years of related experience with at least 6 months in a customer service role

Proven ability to learn and operate new technologies

Advanced communication, interpersonal, and customer service skills

Some experience with conflict resolution required

Intermediate level in the use of MS Office Suite

Understands/speaks a different language is an asset

Knowledge of hotel reservation systems an asset

Previous experience in the hotel industry an asset

Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a flexible schedule which includes evenings, weekends and holidays

Able to work in our downtown Vancouver Office