RECEPTIONIST
First seen by Alion on Nov 10, 2026.
KEY RESPONSIBILITIES & MISSIONS
· Welcome guests warmly and ensure efficient check-in and check-out procedures.
· Provide accurate information regarding hotel facilities, services, activities, and local attractions.
· Handle guest inquiries, requests, complaints, and feedback promptly and professionally.
· Maintain a high level of guest satisfaction by anticipating guest needs and exceeding expectations.
· Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure guest requests are fulfilled.
· Manage room reservations, amendments, cancellations, and room allocations according to hotel procedures.
· Ensure all guest profiles and records are updated accurately in the property management system.
· Process guest payments, billing instructions, invoices, and settlements accurately.
· Handle telephone calls, emails, and other communication channels efficiently and professionally.
· Follow up on guest complaints and ensure timely resolution.
· Promote hotel facilities, services, special offers, and upselling opportunities.
· Assist in VIP arrivals, group arrivals, and special events coordination.
· Maintain reception and lobby areas in a clean, organized, and welcoming condition.
· Ensure compliance with hotel policies, procedures, and service standards.
· Operate the front desk efficiently while maintaining high standards of professionalism and hospitality.
· Build positive relationships with guests and respond proactively to their needs and expectations.
· Ensure all guest transactions, room charges, billing instructions, and payments are processed accurately.
· Coordinate effectively with all departments to ensure seamless guest service delivery.
· Maintain accurate guest records and ensure confidentiality of guest information.
·