IT Application Support

• To understand the system design and problem investigation, problem identification, root analysis, solution definition for the second level of support
• Attend customer support requests for questions or problems on App Support
• Diagnose problems in several areas including operating system, application server, network, database and security
• Diagnose, solve problems, and identify solutions to solve problems
• Ensure smooth workflow processes and achievement of service level commitments
• Communicating with customers for application deployment and support
• Communicate and work closely with the Product Team about reported issues or required improvements to the software
• Create application performance and status reports
• Ticket resolve according to SLA

Qualifications

• Bachelor's Degree in Computer Science/Information Technology.
• Have a minimum of 1-year working experience in the related field
• Understand the basics of Linux Server is a must
• Have analytical skills including the ability to identify problems and solve problems
• Understand database concepts & SQL Language, and also have JSP, ASP, MSSQL, Web Server skills
• Understand operating system, Network, troubleshooting and firewall technology
• Understand the OSI layer & SFTP server – client
• Have knowledge in IT operations and the role of sysadmins to form strategies in the entire integration and deployment process
• Have experience configuring web and application servers
• Have good communication skills both orally and in writing because he will work with various teams
• Have own initiative, able to work independently, collaboratively with people at various levels
• Able to work individually and in team
• Able to work under pressure