Associate Voice Support
First seen by Alion on Sep 2, 2026.
1) Clear Verbal Communication: Ability to communicate insurance details, claims, and policy information clearly and effectively over the phone.
2) Active Listening: Must be able to listen to customers carefully to understand their issues before offering solutions.
3) Neutral Accent: A neutral and easily understandable accent is essential, especially in diverse customer interactions.
4) Understanding of Health Insurance: Basic knowledge of insurance terminology, policy claims, network hospitals, TPA services, and grievance redressal related to health insurance.
5) Claims Process Knowledge: Familiarity with the claims process for various insurance policies, helping customers navigate claims and settlements.
6) Issue Resolution: Strong problem-solving skills to resolve customer queries or complaints related to policies, claims, or benefits efficiently.
7) Empathy and Patience: The ability to handle sensitive health insurance claims with empathy, patience, and professionalism.
8) Proficient in English, Hindi and Telegu