Senior Business Analyst

3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology - helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation - doing work that is open, portable, and built to last. We are building the future of enterprise AI.

Accomplished Tech Visionary:

Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing professionals like yourself. Picture collaborating with industry leaders and serving as a critical bridge between stakeholders and an elite engineering team building technology that advances healthcare globally.

Your role goes beyond gathering requirements; you will shape the direction of our client platform by transforming complex clinical research needs into actionable engineering deliverables. Join us and spearhead the charge toward a product future that transcends the ordinary.

You will be focused on eliciting and documenting business requirements from stakeholders, facilitating agile ceremonies, and ensuring that development teams have clear, testable, and well-prioritized specifications to deliver against.

Key Responsibilities

• Facilitate effective communication with client project stakeholders regarding project status, requirements clarity, and delivery recommendations.

• Elicit, document, and manage business requirements from product owners and stakeholders.

• Translate requirements into well-defined user stories, acceptance criteria, and functional specifications in Jira/Confluence.

• Facilitate backlog grooming, sprint planning, and stakeholder review sessions in collaboration with engineering and QA.

• Conduct gap analyses and workflow mapping to identify process improvements on the BX platform.

• Support UAT (user acceptance testing) planning, test script preparation, and stakeholder sign-off.

• Produce clear documentation including BRDs, process flows, data dictionaries, and use case diagrams.

• Engage in agile software development including daily stand-ups, sprint planning, team retrospectives, and governance activities.

Minimum Qualifications

• Experience/expertise in the following areas specified below:

• Elicit and document requirements from business and technical stakeholders in a software product environment

• Author user stories, acceptance criteria, BRDs, and process documentation to a high standard

• Facilitate agile ceremonies and manage backlog priorities in Jira and Confluence

• Support UAT planning and execution, serving as a liaison between business and QA teams

Must-Have Skills & Tools:

• Methodologies: Agile/Scrum

• Tools: Jira, Confluence, Slack/Teams

• Deliverables: User stories, BRDs, process flow diagrams, data dictionaries, use cases

Good to Have Skills:

• Experience in clinical trials, healthcare IT, or regulated software environments (GxP, 21 CFR Part 11)

• 3+ years of business analysis experience in a software product or professional services environment.

• Proven ability to communicate technical concepts clearly to non-technical audiences.

• Strong interpersonal and stakeholder management skills.

• English proficiency.

Additional Experience Desired

• CBAP or equivalent business analysis certification.

• Familiarity with API concepts and ability to review technical specifications.

• Experience in a multi-vendor delivery model.

• Excellent problem-solving skills and a proactive attitude towards challenges.

What is it like working for 3Pillar Global?

At 3Pillar, we offer a world of opportunity:

• Imagine a flexible work environment- whether it’s the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.

• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday.

• We’re big on your well-being- as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

• Our professional services model enables us to accelerate career growthand development opportunities - across projects, offerings, and industries.

• We are an equal opportunity employer.It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.

Join us and be a part of a global tech community! Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!