Junior Product Operations Manager

About the role

Your mission

• Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions.
• Develop, maintain, and advance our customer support strategy.
• Improve and refine our Knowledge Base (Wiki, in-app help center).
• Manage and resolve customer inquiries within our central help system.
• Directly address customer queries for simple or routine questions.
• Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues.
• Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches.
• Summarize customer issues in dashboards for internal reporting and analysis.

Your profile

• Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support - ideally within a SaaS environment.

• Strong customer orientation, communication skills, and organizational talent.

• Excellent problem-solving skills and a proactive hands-on mentality.

• Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar).

• Structured work approach and a foundational technical understanding.

• German C2 or Native Speaker proficiency.

• English C1 proficiency.

What we offer?

• A key role in a growing AI company with a strong customer base.

• A high degree of ownership and creative freedom/scope for design (Gestaltungsspielraum).

• Office in Berlin-Mitte with an on-site gym and a hybrid work model (Home office up to 3 days/week).

• 30 days of annual leave (vacation).

• Flexible working hours.

• A culture of trust, feedback, and continuous learning.

• Direct communication lines to Product Management and the Executive/Management team.