Digital & CRM Executive

99brightminds is a digital transformation and technology services provider that helps organizations scale through offshore development centers, IT staff augmentation, managed software teams, and CTO advisory services. Working across technology and delivery engagements, the company supports clients as they modernize systems, strengthen execution, and deliver meaningful business outcomes.

We are looking for a Digital & CRM Executive (CX & CRM focus) to work at the intersection of digital campaigns, data and customer experience. This is a hands-on, fully dedicated role supporting a senior stakeholder on live projects that directly impact lead generation and sales performance, contributing to real campaigns, data and business reviews from day one.

Requirements

Requirements

• 3-5 years of experience in digital, CX or CRM roles.
• Hands-on experience in lead-generation or sales-funnel operations, including tracking leads through their stages, re-engaging lost leads, and reporting on conversions.
• Hands-on execution experience in campaign and funnel work, including building or updating campaign audiences, running WhatsApp or email campaigns, updating leads and statuses in Salesforce, and pulling funnel numbers independently.
• Regularly produced funnel and conversion reports independently, including leads, qualified leads, visits, and conversions.
• Solid Salesforce knowledge and hands-on experience in CX and CRM.
• Strong, clear English communication skills; Arabic is a plus.
• Strong Excel / Google Sheets skills and comfort working with data.
• Able to work independently with minimal supervision, communicate confidently and manage multiple priorities.
• Experience working with sales teams, including sharing lead status, funnel numbers, and lead quality feedback.
• Experience reporting funnel or performance data to senior stakeholders or management, including presenting or explaining it with confidence.
• Interest in AI tools, marketing automation and customer journey design.
• Must be based in Jordan, Egypt or India.
• Owned at least one retargeting journey or recurring campaign end-to-end, from setup through to monitoring and optimization, is a plus.
• Experience building audiences and retargeting journeys on Meta Ads or Google Ads is a plus.
• Experience with chatbots, lead scoring, or marketing automation tools is a plus.
• Experience with customer journey mapping, especially for retargeting and re-engagement flows, is a plus.