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Salesforce Support Engineer (BAU)

99brightminds · IT Outsourcing & Dedicated Teams · IT Staffing & Staff Augmentation · 1 day ago

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Location

Remote (India, Egypt, Jordan)

Employment

Full-Time

Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Nov 8, 2026.

Overview

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99brightminds

99brightminds is a Jordanian IT services company helping businesses scale through offshore development centres, IT staff augmentation, managed software teams and CTO-as-a-service. It provides project managers, CRM business analysts, backend engineers and QA specialists from Jordan and also has a presence in Dubai. The company is headquartered in Amman, Jordan.

99brightminds.com · HQ: Amman, Jordan · IT Staffing & Staff Augmentation · IT Outsourcing & Dedicated Teams

99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.

Requirements

3+ years of experience supporting Salesforce platforms.
Hands-on experience with one or more Salesforce products, including:

Sales Cloud
Service Cloud
Data Cloud
Marketing Cloud

Strong troubleshooting, analytical, and problem-solving skills.
Experience managing support requests and working within SLA-driven environments.
Understanding of Salesforce administration, configuration, and data management best practices.
Strong communication and stakeholder management skills.
Ability to prioritize and manage multiple issues in a fast-paced environment.
Must be based in Jordan, Egypt, or India.

Preferred Qualifications

Salesforce Administrator certification or other Salesforce certifications.
Experience with incident management and IT service management processes.
Familiarity with Agile delivery environments.
Experience supporting enterprise-scale Salesforce implementations.

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