Manager E-Commerce Operations & Projects (m/f/d)
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales, and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, and Hamburg.
The Opportunity
This position is based in Wiesbaden, Germany, within Abbott Diabetes Care (ADC), a global leader in diabetes management solutions. At Abbott, we are committed to helping people with diabetes live healthier lives through innovative technologies that provide accurate data and actionable insights for better-informed decisions.
As Manager E-Commerce Operations & Projects (m/f/d), you will join the Business Operations team and report to the Senior Manager E-Commerce. In this role, you will serve as a key link between regional e-commerce teams, business functions, IT delivery teams, development partners, and external service providers. You will ensure the successful day-to-day operation of our e-commerce platforms while driving continuous improvements, supporting new web shop launches, and delivering scalable digital solutions that support Abbott's Direct-to-Patient (DTP) strategy. By combining operational excellence with strong project and stakeholder management, you will help optimize digital sales channels, drive business growth, and deliver a seamless end-to-end experience for customers and patients across EMEA, APAC, and LATAM.
What You’ll Do
- Ensure the successful day-to-day operation, performance, and continuous improvement of Abbott Diabetes Care's e-commerce platforms and digital channels in collaboration with IT delivery teams, country e-commerce teams, and external service providers.
- Serve as a key liaison between business stakeholders, regional e-commerce teams, IT functions, development partners, and third-party vendors, ensuring effective collaboration across EMEA, APAC, and LATAM.
- Lead and coordinate multiple concurrent e-commerce initiatives, including webshop enhancements, platform optimizations, and new webshop launches, while managing activities across all project phases from requirements gathering and planning through testing, implementation, and post-launch support.
- Gather, analyze, prioritize, and document business requirements, translating business needs into clear and actionable solutions in partnership with development, operations, and delivery teams.
- Monitor platform performance and support the effective management of end-to-end e-commerce processes, including product catalog, ordering, payment, invoicing, distribution, fulfillment, and related back-office integrations.
- Plan, coordinate, and execute testing activities with business stakeholders, country teams, IT teams, and external partners to ensure high-quality and successful solution delivery.
- Identify opportunities to enhance the customer and patient journey, drive innovation, and support the continued growth of Abbott's Direct-to-Patient (DTP) business and digital sales channels.
- Build and maintain strong partnerships with Business Relationship Managers (BRMs), IT teams, regional stakeholders, and external providers to enable operational excellence, business growth, and scalable digital commerce solutions.
Required Qualifications & Skills
- Postgraduate diploma or university degree in Engineering, Business Informatics, Computer Science, Media Informatics, or a related field, or an equivalent combination of education and professional experience.
- Minimum 15 years of professional experience, including experience in online and e-commerce environments with exposure to the implementation, utilization, and commercialization of IT solutions.
- Action- and solution-oriented, with a self-driven, proactive, and hands-on approach.
- Strong analytical and organizational skills with a keen awareness of timelines and deadlines.
- Excellent communication and interpersonal skills, combined with strong business acumen and the ability to work effectively across diverse stakeholder groups.
- Proven experience leading and coordinating internal IT delivery teams and managing external service providers in both operational and project environments, including onsite, nearshore, and offshore models.
- Experience developing and improving processes and quality standards across omni-channel and digital retail customer journeys.
- Ability to gather, document, and analyze business requirements and assess their impact on business operations.
- Strong team player with a collaborative mindset, a high level of accountability, and experience working in international teams.
- Fluent English language skills.
- Willingness to travel up to 20%.
Preferred Qualifications & Skills
- Experience with e-commerce platforms and technologies such as Magento, Commercetools, Adobe Experience Manager (AEM), or similar solutions.
- Experience in a mass-market or consumer-oriented environment.
- Practical experience with web, portal, and related digital technologies.
- German language skills and/or additional European language capabilities.
Working at Abbott
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- An attractive benefits package (e.g., attractive Abbott Pension Plan, a company bike, employee stock purchase program).
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- A challenging position in a fast-growing crisis independent industry.
- Become part of a dynamic, highly educated, highly skilled, and motivated team.
- Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication.
- A Multi-national environment, where we foster the development of our talents within the enterprise.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.